Able 2 travel arvostelut

Dear Mr Brown, Thank you for taking the time to share your feedback with us. We’re very sorry to hear that your experience left you feeling disappointed. When you recently contacted us to update your medical details, the change you advised meant your condition exceeded the threshold for coverage under our annual multi-trip policy. This threshold is determined by an industry-standard medical screening tool, which provides a score in line with our underwriting guidelines. Insurance cover is based on underwriting guidelines, which do place certain restrictions on medical conditions. We completely understand how these limitations can feel frustrating, particularly in situations like yours. In these circumstances, the correct process would normally involve referring your case to our underwriters to determine whether an alternative arrangement could be offered. On this occasion, our team instead arranged a pro-rata refund of your annual policy and set you up with a single trip policy to ensure you remained covered for your upcoming travel. The refund provided was more than the cost of the new policy, and still allowed you to go on your trip, which we felt was the appropriate outcome in the circumstances. Yours sincerely, The Able2Travel Team