I did not receive my order, which was scheduled for 20th 1st class 1 day delivery until 28th December.
The villains of the piece I suspect are Royal Mail and the Christmas period.
As it was...
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Xmas Direct
XmasDirect
3 years ago
Hi Gerald, thank you for taking the time to leave us feedback. We are deeply sorry to hear your order didn't arrive in time for Christmas. As you touched on in your review, the postal strikes extremely effected delivery times over the festive period and we do suspect this is the reason for the delay in receiving your parcel. Thank you for kindly leaving us a 5 star review despite the delay. Best Wishes, Elle.
Sent the product out on time unfortunately let down by the post office strikes but still arrived in time before Christmas
Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. I'm really sorry to hear there was delays with your parcel, I am glad to hear your spare bulbs still arrived in time for Christmas and I hope you are happy with your order :)
The bulbs arrived on time as promised. I like the information given on the website on how to fit the bulb into the existing housing when it is different from that supplied
Xmas Direct
XmasDirect
3 years ago
Hello Paul, thank you for leaving us a review. I'm happy to hear you are pleased with your order.
Very efficient and prompt service. Would use again.
Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. I am very pleased to hear you are happy with our service :)
Reseñas de productos
Fecha de compra: 19/12/2022
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RM
Roger Mawson
Verificada por Feefo
3 years ago
Lo que Roger Mawson dijo sobre XmasDirect:
Not yet received delivery of Christmas tree lights despite paying extra for next day delivery - it's Christmas day now so missed the boat really!
Xmas Direct
XmasDirect
3 years ago
Hi Roger, thank you for taking the time to leave us feedback. I'm really sorry to hear your lights didn't arrive in time for Christmas. The ongoing postal strikes are currently causing delays across the whole courier network and as a result, delivery times are far less reliable than usual. Upon checkout, there is a message to say that the estimated delivery time cannot be relied on and this is again mentioned in your order confirmation. I have just tracked your parcel and can see it was delivered yesterday. If you no longer need these lights, you are certainly welcome to return them to us within 14 days of you receiving them as long as they are unused and in a resaleable condition.
Fecha de compra: 17/12/2022
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ST
stephen tucker
Verificada por Feefo
northam
3 years ago
Lo que stephen tucker dijo sobre XmasDirect:
The lights have never arrived. Today is 24th december i.i xmas eve. Too late for xmas.
Xmas Direct
XmasDirect
3 years ago
Hi Stephen, thank you for taking the time to leave us feedback. I'm really sorry to hear your lights didn't arrive in time for Christmas. Due to the ongoing postal strikes, delivery times are much less reliable than usual. Upon checkout there is a message to inform you of this and this is again mentioned in your order conformation. I have tracked your parcel this morning and can see your lights have since be delivered, if you do not have use for these you are certainly welcome to return these to us within 14 days of receipt, in an unused, resaleable condition.
Ordered for the first time last year. My second order was just as excellent! Great communication about delivery from both Christmas Direct & DPD. Very quick delivery. Really well packaged. The...
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
