Only half my order was available, asked if I could cancel or add a different product, they said no they had already shipped. Asked if they could send an alternative product to replace the out of...
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Xmas Direct
XmasDirect
5 months ago
Hi,
Thank you for taking the time to leave a review. We’re sorry to hear you’re disappointed. To ensure your order was dispatched on time, we had to make the call to remove the items affected by a stock error so we could still meet the delivery deadline. I can see that one of my colleagues also arranged additional items with free delivery to make sure you had everything you needed for your design.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
Laura
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with our products.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Reseñas de productos
Fecha de compra: 12/04/2025
0
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Cliente de confianza
Verificada por Feefo
5 months ago
Excellent
Xmas Direct
XmasDirect
5 months ago
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with the overall experience and service provided to you.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Reseñas de productos
Fecha de compra: 29/11/2025
0
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Cliente de confianza
Verificada por Feefo
5 months ago
Great service
Xmas Direct
XmasDirect
5 months ago
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with the overall experience.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with the overall experience shopping with us.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Reseñas de productos
Fecha de compra: 17/11/2025
0
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NS
Natalie Stewart
Verificada por Feefo
5 months ago
Lo que Natalie Stewart dijo sobre XmasDirect:
Very helpful and professional
Xmas Direct
XmasDirect
5 months ago
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with the overall experience shopping with us.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Shipped quickly and excellent communication when item seemed to get ‘stuck’ during delivery.
Xmas Direct
XmasDirect
5 months ago
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with the overall experience shopping with us.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Excellent service, the package arrived quickly, the website was easy to follow. I have no complaints
Xmas Direct
XmasDirect
5 months ago
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with the overall experience shopping with us.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Reseñas de productos
Fecha de compra: 26/11/2025
0
Compartir
Cliente de confianza
Verificada por Feefo
5 months ago
Excellent customer service
Xmas Direct
XmasDirect
5 months ago
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with the overall experience shopping with us.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Hi, Thank you for leaving a review.
We are delighted to hear how happy you are with the overall experience shopping with us.
If there is anything else we can help with please get in touch.
Kind regards,
Laura
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
