We are extremely sorry that on this occasion our high quality standards have fallen short. We also apologize for the inconvenience that this has caused you. We are keen to rectify the matter and we have already been in contact with you to make arrangements for a courier to collect your defective framed print which we will immediately replace.
We take all complaints extremely seriously, most especially when they relate to the quality of our products. All of our picture framers, are Fine Art Trade Guild qualified framers. We are the only online framer to invest in this level of training.
Again our unreserved apologies.
James Fraser - The Framed Picture Company
Cliente de confianza
10 years ago
Having placed an order for a picture I am happy to say that the quality of the product is good. Sadly there was a problem overlooked with the picture that was sent out - something in the frame attached to the image - but they were quick to apologise and sort out a replacement. They answered the phone immediately and the person was able to make all the arrangements to fix the problem without having to go through any sort of call centre experience. They had to arrange one day to collect the old picture and then another to deliver back after correction but the new picture is perfect
My main concern was that the product I received was not accurately represented on the website - no white border on the product I received. However, there was good communication via email regarding...
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The Framed Picture Company
The Framed Picture Company
10 years ago
We are very sorry that our product has not met your expectations. We take all complaints very seriously and want you to be entirely happy with our product and service. With this in mind, we will arrange for a courier to collect your framed print and replace with a print framed to your exact requirements. We will be in touch by email / telephone to make arrangements.
James Fraser - The Framed Picture Company
Cliente de confianza
10 years ago
Whilst the product I received was initially not to my satisfaction, the Framed Picture Company were excellent at corresponding with me to rectify the issue. They were prompt, friendly and ensured I would be happy with the spec of the replacement. Thanks.
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
