Reseñas de DIY Megastore

Dear Customer Thank you for your kind review! We’re delighted to hear that you found the order process simple and the delivery excellent. We apologise for the damage to the case but are pleased to hear the team resolve it quickly with a replacement part. Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to serving you again. With Kind Regards Customer Experience Team

Dear Customer We are truly sorry to hear about your recent experience, and we sincerely apologise for the inconvenience caused. Upon investigating your order, it appears that the carrier attempted delivery on 30/9 but reported no one was home. However, after speaking with you, we understand that delivery was not attempted and the goods were damaged during transit. As a result, our team promptly arranged for replacements and provided you with tracking details. Regrettably, due to an error on the carrier's part, the damaged tiles were mistakenly delivered instead of being returned to the depot as instructed. We deeply regret this oversight and the frustration it has caused. Please accept our sincerest apologies for the mistakes regarding your delivery. With Kind Regards Customer Experience Team

Dear Customer Thank you for your feedback, and we sincerely apologise for the delay in your delivery. We understand how frustrating it can be when expectations aren't met, and we're actively working on improving our delivery times. It's great to hear that the packaging and pallet were satisfactory, though we regret that the product quality wasn’t perfect. Your feedback is invaluable, and we’ll address these concerns with our team to ensure better service in the future. With Kind Regards Customer Experience Team