After receiving a blue mosaic sample, I was advised by customer services to order another, that they would intercept the second order to ensure the sample would be pink. I received another blue tile....
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Darren
Wood Floor Warehouse
3 years ago
We are sorry that the second sample sent out was the same colour as the first. Our team will send another right away. We were not aware of the error until we received your review. Please accept our apologies.
Regret ever shopping with WFW to be honest… unreturned phone calls, late and slow delivery, minimal help on a problem with the flooring itself (in their defence an issue starting with the...
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Darren
Wood Floor Warehouse
3 years ago
I am sorry to hear of your negative experience.
Unfortunately, once your goods have been dispatched, they can no longer be collected in-store 2 days later. Online orders are often delivered by couriers, and once the goods are in a transport network, they cannot be recalled. This is considered to be standard with almost all online orders in the UK.
The wait for a refund, was due to the fact we require the goods returned to us, before we can issue a refund. As you did not accept the delivery and we were not informed of this, the couriers were then responsible for returning the goods to our depot. As soon as the goods were safely back with us we issues the refund. We understand that a further delay was caused by your own banking service, which is not something that we can affect.
I am genuinely sorry about your experience, but we do not think that we could have done anything more on this occasion. There are of course some drawbacks when ordering online which should always be taken into consideration.
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
