I'm sorry the initial samples did not arrive. We think they may have become lost in the post. I believe that this has now been resolved and new samples received. As soon as we found out that the item was not received, new samples were sent right away.
If you feel that our service has indeed improved, we would very much appreciate receiving our feedback.
CU
Customer
7 years ago
Thanks Darren. I received the samples the next day and also a phone call personally apologising. This was no fault of Wood Floor Warehouse but i wanted to highlight the issue with them Star rating is now 5.
The issue was the delivery since you pay while choosing a date and they deliver at 2 differents date, 1 day before and 1 day after but not the day they should. Except for that excellent material and...
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Darren
Wood Floor Warehouse
7 years ago
Im sorry to hear that your delivery did not turn up on the arranged day.
We did book the couriers to deliver on the day you had requested, but unfortunately they did not perform well this time, despite being a high-quality courier.
I hope that this did not cause too much inconvenience.
Fecha de compra: 11/02/2019
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CU
Customer
7 years ago
Lo que Customer dijo sobre Wood Floor Warehouse:
Helpful, prompt service and after-sales advice by phone and email.
Fecha de compra: 02/01/2019
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Cliente de confianza
7 years ago
ok
Darren
Wood Floor Warehouse
7 years ago
Hi
I'm sorry to hear that our service wasn't great this time. Is there anything that we can assist with to improve on this?
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
