Although there was an issue with the original flooring ordered and another with the chosen floor the staff were very helpful and informative about what was happening
You felt that as a customer you...
I'd have given them 5 stars but I had some problems with their website - after completing my credit card payment it went back to the basket/checkout instead of order completed. When I contacted them...
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Fecha de compra: 31/07/2019
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Customer
Ratoath, County Meath
7 years ago
Lo que Customer dijo sobre Wood Floor Warehouse:
easy website to use , with the addition of the live chat when i had questions. Its always a bit of a surprise when ordering without actually seeing or feeling a product . ..but my floor didn't...
I ordered and paid for a floor sample which never arrived.
Darren
Wood Floor Warehouse
6 years ago
I'm sorry to hear that this sample was not delivered. It shows as sent on our system so may have become lost in the post. We were not made aware previously that it had not arrived so could not take any action until now.
We have refunded you in full for this order, and if you wish to order again, please just let us know.
Please accept my apologies that this was not delivered on the first attempt.
Tried to online chat- no reply. Sent an email- again no reply. I did like the samples sent out but it’s difficult to go with a company that won’t respond.
Darren
Wood Floor Warehouse
6 years ago
I'm sorry that a reply was not sent quick enough.
Our online chat is not always available for immediate reply, but it will say so when this is the case. Usually, this is only outside our office hours.We did receive your email, but were unable to answer until the next working day as it was sent out of our office hours.
As a small company, our office staff are only available 9-5 Mon-Friday. We can also be reached by telephone should you require a quick answer to any query.
Reseñas de productos
Fecha de compra: 31/07/2019
1
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CU
Customer
7 years ago
Lo que Customer dijo sobre Wood Floor Warehouse:
Excellent customer service ... great quality floor and really good prices
Fecha de compra: 29/07/2019
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Customer
7 years ago
Lo que Customer dijo sobre Wood Floor Warehouse:
Ordered and paid for samples. Never received
Darren
Wood Floor Warehouse
6 years ago
I'm sorry that the sample was not received. We were not made aware until now. We think that it has become lost or damaged in the post.
I have refunded you in full for this order. Please accept our apologies for any inconvenience.
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
