Excellent sales service before ordering through to delivery, most impressive.
On receipt of the flooring materials very pleased with the high standard of quality, particularly the protective...
Just before the pendamic lock down I picked up some flooring from the shop on Winnick road after being quoted £25 for delivery. I liked the flooring and the guys at the shop were great. I few weeks...
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Darren
Wood Floor Warehouse
6 years ago
I am sorry to hear that your experience was not as good as expected. I hope that I can help explain why things have changed significantly for us since Covid-19.
When the lockdown was announced, we were not allowed to open our showrooms by the Government. This meant that new purchases could only be carried out online. We did allow customers to collect goods that were in storage for them for a short period, but they could not enter our stores or make new purchases in store as our showroom was closed.
As many of our staff were placed on furlough, we had to quickly change many of our deliveries to be carried out by couriers and dispatch from N.Ireland as opposed to using our own local drivers. This was considerably more expensive, but we do still subsidise it as much as we can.
We are working in unprecedented times, and trying our very best to offer good service, but as things change daily for us we cannot maintain our normal level of service that you had experienced, althoughwe are trying extremely hard. I can only apologise if you feel that we have fell short in any way.
We do provide updates on everything daily via our website at -
https://www.woodfloorwarehouse.co.uk/advice-inspiration/faqs/our-covid-19-updates
CU
Customer
6 years ago
upgraded my review based on the above explanation - cheersv
Good price, high quality product, clear communication.
Excellent service all round. I've put down acres of flooring and this product was ideal for the job.
Excellent customer experience from start to finish. Easy to deal with and when the delivery needed to be arranged, I was contacted a few times to make sure that I was getting my laminate at the best...
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
