Apparently, unknowingly signed up for continued purchases, very difficult to cancel
Christian Evans
The Westminster Collection
18 days ago
Hi, I'm sorry to hear that you found cancelling a subscription difficult. There are two ways a subscription can be cancelled, either through your online account under 'My Subscriptions', or by contacting us directly.
I can see that there was some trouble cancelling online as you were attempting to remove your payment card details before cancelling the subscription. Now that the subscription has been cancelled, you can remove payment details from your account.
Kind regards,
Christian
Reseñas de productos
Christian Evans
The Westminster Collection
18 days ago
Hi, I'm sorry that you were unhappy with your order. We offer a free returns service should you not be satisfied with an order, and you can return any order within 30 days of it being sent. Details of how to do it will be shown on the reverse of the item's invoice.
Kind regards,
Christian
Thanks for the 5-star rating. “Perfection in a coin” is great to hear — I’m really pleased the whole experience felt first class, from ordering through to delivery.
Kind regards,
Christian
Reseñas de productos
Christian Evans
The Westminster Collection
19 days ago
Thanks for the 5-star rating. A brilliant keepsake for your granddaughter — glad it arrived quickly and felt just right.
Kind regards,
Christian
Fecha de compra: 10/04/2026
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Mr P Caban
Verificada por Feefo
GBR
21 days ago
Lo que Mr P Caban dijo sobre The Westminster Collection:
Excellent , always very helpful and used as special gifts for overseas family.
Christian Evans
The Westminster Collection
19 days ago
Hi, thanks for the 5-star rating. Great to hear they make such meaningful gifts and the service has been helpful.
Kind regards,
Christian
Reseñas de productos
Fecha de compra: 10/04/2026
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Cliente de confianza
Verificada por Feefo
21 days ago
Delivery would have been good ???
Christian Evans
The Westminster Collection
19 days ago
Hi, I’m sorry for the uncertainty around your delivery. Your order was dispatched on 20th April and is currently on its way, so it’s still within the expected delivery timeframe. If it hasn’t arrived within 10 days of dispatch, please get back in touch so this can be looked into.
Kind regards,
Christian
Reseñas de productos
Christian Evans
The Westminster Collection
19 days ago
Hi, I’m sorry for the uncertainty around your delivery. Your order was dispatched on 20th April and is currently on its way, so it’s still within the expected delivery timeframe. If it hasn’t arrived within 10 days of dispatch, please get back in touch so this can be looked into.
Kind regards,
Christian
Fecha de compra: 10/04/2026
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Mr J Callaghan
Verificada por Feefo
GBR
21 days ago
Lo que Mr J Callaghan dijo sobre The Westminster Collection:
Hi, I'm sorry that this was your experience. This isn't the service we aim for. I hope that we can do better for you in the future.
Kind regards,
Christian
Reseñas de productos
Christian Evans
The Westminster Collection
19 days ago
Hi, I’m sorry for the delays and issues you’ve experienced; that’s not the standard we aim for. I hope that we can do better for you in the future.
Kind regards,
Christian
Fecha de compra: 10/04/2026
0
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MD
Mr N Darlington
Verificada por Feefo
22 days ago
Lo que Mr N Darlington dijo sobre The Westminster Collection:
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
