¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de loveholidays | Reseñas de servicio al cliente para {{merchantUrl}} | Feefo

Mostrando 42,309 reseñas

Cliente de confianza

5 years ago

Holiday was cancelled due covid and no refund issue. Avoid

Caroline

loveholidays

5 years ago

Hello Andrei, thank you for your feedback and I'm sorry to read of the service you received when you needed assistance. We do strive to ensure that every customer is satisfied with our service, and we're sad to hear that this might not have been the case in this instance. Please refer to your Manage my Booking account as we have sent you an message so you have an better understanding with your booking. Kind regards, loveholidays

HOLLY FRANCE

5 years ago

Lo que HOLLY FRANCE dijo sobre loveholidays:

I still have received my booking reference, the hotel says they need it . we are going tomorrow. I am really worried they won't let us stay and we arrive at the hotel at midnight

Caroline

loveholidays

5 years ago

Hello Holly, thank you for your review. Please be advised that the hotels may not receive your personal details until up to 24 hours before arrival.The hotel would be confirmed and booked under suppliers details until the supplier releases your information, so not to worry. Kind regards, ^loveholidays

Cliente de confianza

5 years ago

Fantastic company

Love holidays have been fantastic for sorting out my holiday during COVID. Really professional, website always up to date as well as great price holidays

LEE HUBBARD

5 years ago

Lo que LEE HUBBARD dijo sobre loveholidays:

Very unhappy customer

Unable to speak to anyone for advice on rebooking holiday with voucher. After booking found out that possibly my holiday will be affected by quarantine restrictions. Tried live chat for 5 days with...

Caroline

loveholidays

5 years ago

Hello Lee, I am sorry to hear of the issue that has arisen which we are aware of and working on with regards to hotmail email addresses, you should be able to access your manage my booking by end of today. Apologies for this inconvenience. Currently your destination does not fall under any self quarantine rules upon your return according to current FCO advice, but rest assured we will let you know if anything changes with regards to FCO advice for your destination. With best wishes.

LEE HUBBARD

5 years ago

Still have an issue of not being able to contact you. Keep trying live chat no luck and want further advice on my booked holiday which has now come under quarantine issues. Trying to get some advice a nd options but getting nowhere.

Caroline

loveholidays

5 years ago

Hi Lee, we highly appreciate all feedback and thank you for taking the time to leave us a review. We have looked into your request and we ask that you log into your Manage my Booking to read further information that we have just sent to you. Thank you for your patience.

Cliente de confianza

5 years ago

Easy to book online,be glad when live chat gets back to normal.

Easy booking online.

Cliente de confianza

5 years ago

Customer service needs to be more helpful

Caroline

loveholidays

5 years ago

Hi Brook, Thank you for your review and we're sorry you were left disappointed with our customer service. We will pass this feedback on to the relevant department to improve our service in the future. Kind Regards, loveholidays

MICHELLE KEEN

5 years ago

Lo que MICHELLE KEEN dijo sobre loveholidays:

helpful with communication

Had a holiday booked for August. Was advised about travelling so I canceled due to quarantine. Loveholidays gave me an option straight way which I chose the voucher ,then I rebooked straight away.was...

Cliente de confianza

5 years ago

You don't reply when I send you mail

Caroline

loveholidays

5 years ago

Hello Efrem, We highly appreciate all feedback and thank you for taking the time to leave us a review. We moved our customer communication to the live chat function to allow for faster responses and also to facilitate our employees who are working from home as a result of the UK government COVID-19 guidance. We are trying our best to handle the unprecedented number of requests. We recognise that it’s not as quick as any of us would like and we really appreciate your patience. Kind Regards, loveholidays

Cliente de confianza

5 years ago