Hi George,
We’re really sorry to hear that your experience didn’t meet expectations. At Viator, we strive to provide the best possible service, and it’s disappointing to know we fell short this time.
We’d love the opportunity to make things right. If you haven’t already, please reach out to us with your booking details so we can look into this further. You can contact us via Live Chat, email at customer.care@viator.com, or by phone at:
1-866-648-5873 (Toll Free)
702-648-5873 (International)
UK# + 442033180421
France# +33 1 73 43 16 25
Spain# +34 917918233
Germany# +800 1844973
Australia# +61 2806 95885
Brazil# + 551147009087
Italy# +39 029 4754165
We truly appreciate your feedback, as it helps us improve. We hope to have the chance to assist you and regain your trust.
Best,
Daniela