We have stayed here several times. We really like it, the staff is friendly, the apartments are perfect.
Richard
UnderTheDoormat
3 years ago
Dear Maria,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We now look forward to welcome you next time for another fantastic stay.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Reseñas de productos
Fecha de compra: 26/11/2021
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ANDREW IPKENDANZ
Verificada por Feefo
4 years ago
Lo que ANDREW IPKENDANZ dijo sobre UnderTheDoormat:
The property is neither apartment nor hotel and certainly not apart/hotel. The property offers little but location. For that reason it is grossly overpriced. The studio, flat 2, was unusable for a...
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Richard
UnderTheDoormat
4 years ago
Dear Andrew, Thank you for taking the time to review your stay with us. We are sorry to hear that you did not have a pleasant stay. All apartments within the building have their own unique layout and configuration to suit a vast range of guests. The price you paid reflects the demand in the area as well as the season (December being the highest). We offer one complimentary interim clean per week however this did not apply to your booking as your stay was shorter than 7 days. Our colleague at reception offered out of goodwill to change the bedding and to provide you with fresh towels to which you declined. We have someone at reception Monday to Friday to assist you with anything you need and we are on hand 24/7 to help you. The 'money gouging' I believe you are referring to is a. the fully refundable security deposit and b. the option to purchase small accident cover should you have wanted it. We hope to have the chance to host you in future in order to provide you with a better experience. Best wishes, 3 Sloane Gardens by UnderTheDoormat.
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Richard
UnderTheDoormat
4 years ago
Dear Andrew, Thank you for taking the time to review your stay with us. We are sorry to hear that you did not have a pleasant stay. All apartments within the building have their own unique layout and configuration to suit a vast range of guests. The price you paid reflects the demand in the area as well as the season (December being the highest). We offer one complimentary interim clean per week however this did not apply to your booking as your stay was shorter than 7 days. Our colleague at reception offered out of goodwill to change the bedding and to provide you with fresh towels to which you declined. We have someone at reception Monday to Friday to assist you with anything you need and we are on hand 24/7 to help you. The 'money gouging' I believe you are referring to is a. the fully refundable security deposit and b. the option to purchase small accident cover should you have wanted it. We hope to have the chance to host you in future in order to provide you with a better experience. Best wishes, 3 Sloane Gardens by UnderTheDoormat.
I really enjoyed this stay. Made easy - checked in and had the appartment to ourselves. We could have had it cleaned a bit while we were there but overall great.
Richard
UnderTheDoormat
4 years ago
Dear Margot, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best wishes, 3 Sloane Gardens by UnderTheDoormat
Reseñas de productos
Richard
UnderTheDoormat
4 years ago
Dear Margot, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best wishes, 3 Sloane Gardens by UnderTheDoormat
Communication with Under The Doormat was good and the flat was in a great location, but the ongoing maintenance of it was lacking. When I arrived there were a number of lightbulbs out and the heating...
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Richard
UnderTheDoormat
4 years ago
We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. We will take your comments as a great learning experience and we will ensure to address the issues you have mentioned. We would love to host you again next time you are in London and provide you with the great experience that most of our guests enjoy.
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Fecha de compra: 17/12/2021
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Cliente de confianza
Verificada por Feefo
4 years ago
Apartment was exactly as described so perfect. The only fault was the communication with the company as they did not respond to my text or email about leaving and when we did leave, the guy on...
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Richard
UnderTheDoormat
4 years ago
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments about our colleague will be shared with the team here at UnderTheDoormat. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best wishes, 3 Sloane Gardens by UnderTheDoormat
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Richard
UnderTheDoormat
4 years ago
Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best wishes, 3 Sloane Gardens by UnderTheDoormat
Fecha de compra: 17/12/2021
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Cliente de confianza
Verificada por Feefo
4 years ago
The name of the hotel match the service it luxury luxury luxury
Richard
UnderTheDoormat
4 years ago
We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests, and it is great to see that you enjoyed a pleasant stay with us. We now look forward to welcome you next time for another fantastic stay.
Excellent service arrived to greet me and the apt. was immaculate and clean! Would highly recommend!
Richard
UnderTheDoormat
4 years ago
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We are delighted to see that you enjoyed a pleasant stay in our home. Should your travel plans bring you back to London, please get in touch as we would love to host you again
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Fecha de compra: 17/12/2021
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Cliente de confianza
Verificada por Feefo
4 years ago
Hi
I initially enjoyed my stay and recommended it to my staff for our foreign artists.
But I have to say I found the way the shower door was handled very grasping.
It came off its hinge ( I assume)...
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Richard
UnderTheDoormat
4 years ago
Dear Valued Guest,
Thank you for taking the time to review your recent stay with us. We always strive to provide the best experience for our guests and I am sorry that we did not hit the mark in all aspects. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are glad that you have made an upcoming reservation and we look forward to making this stay better. Best wishes, 3 Sloane Gardens by UnderTheDoormat
Reseñas de productos
Richard
UnderTheDoormat
4 years ago
Dear Valued Guest,
Thank you for taking the time to review your recent stay with us. We always strive to provide the best experience for our guests and I am sorry that we did not hit the mark in all aspects. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are glad that you have made an upcoming reservation and we look forward to making this stay better. Best wishes, 3 Sloane Gardens by UnderTheDoormat
A super apartment in a superb setting, with everything you need for a mini break or more. All clean/fresh - would go back again.
Richard
UnderTheDoormat
4 years ago
Dear Valued Guest, Your fantastic review helps us work hard to deliver the best possible service everyday. It would be an honor to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best wishes, 3 Sloane Gardens by UnderTheDoormat
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Richard
UnderTheDoormat
4 years ago
Dear Valued Guest, Your fantastic review helps us work hard to deliver the best possible service everyday. It would be an honor to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best wishes, 3 Sloane Gardens by UnderTheDoormat
Fecha de compra: 17/12/2021
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Varand Zarifian
Verificada por Feefo
4 years ago
Lo que Varand Zarifian dijo sobre UnderTheDoormat:
Great customer service, thank you
Richard
UnderTheDoormat
4 years ago
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your fantastic review helps us work hard to deliver the best possible service everyday. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
