Very quick and efficient. They were able to answer all of enquiries and questions about the place.
Richard
UnderTheDoormat
2 years ago
Dear Alyssa,
Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience and received excellent customer service. It's wonderful to know that our team was quick and efficient in answering all your inquiries and questions about the place. Your fantastic review helps us work hard to deliver the best possible service everyday. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Reseñas de productos
Fecha de compra: 22/05/2024
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AS
Amber Schutte
Verificada por Feefo
2 years ago
Lo que Amber Schutte dijo sobre UnderTheDoormat:
East check-in and communication.
Reseñas de productos
Richard
UnderTheDoormat
2 years ago
Dear Amber, we are glad to hear that you enjoyed your stay at 3 Sloane Gardens. It's been a wonderful experience hosting you and we wish you a safe journey home! Kind regards, UnderTheDoormat team
Dear Steve,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. Regarding the coffee machine, we only provide french press as there is a free to use coffee machine in the lounge area of the building which all the guests can use. We do apologize if this information was not given to you during your check-in. Regarding the lights, we have informed the building management for this to get it fixed. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best WIshes, Sonali on behalf of UnderTheDoormat.
Super, stayed in contact all the way. Just note that it is self service apartment so not daily cleaning.
Richard
UnderTheDoormat
2 years ago
Dear guest, thank you for the kind words about the property and service. We are delighted to hear that you enjoyed your time in London! For the cleaning, this is helpful set of feedback that we expect to action later this year with increased cleaning frequencies. Once this occurs, we would love to host you again! Kind regards, UnderTheDoormat
Reseñas de productos
Fecha de compra: 17/05/2024
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Alastair Clark
Verificada por Feefo
2 years ago
Lo que Alastair Clark dijo sobre UnderTheDoormat:
Team waiting on arrival where nice and communicated well with us over WhatsApp
Richard
UnderTheDoormat
2 years ago
Dear Alastair,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Very responsive customer service team, welcoming and support concierge team from a hello with every arrival, accepting packages and laundry on my behalf, helping with requests, a flexible caring...
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Richard
UnderTheDoormat
2 years ago
Dear Dennis,
Thank you for your wonderful review! We're thrilled to hear that you found the flat amazing and convenient. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We now look forward to welcome you next time for another fantastic stay.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Reseñas de productos
Fecha de compra: 15/05/2024
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BP
Bernadette Parker
Verificada por Feefo
2 years ago
Lo que Bernadette Parker dijo sobre UnderTheDoormat:
glass door provided no privacy , particularly at night. Would have benefitted from door curtain or blind. Had great difficulty entering premises as key did not work properly. Bed mattress thin and...
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Richard
UnderTheDoormat
2 years ago
Dear Bernadette,
We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your comments are extremely important to us as they help us identify problems and improve our standards and services everyday. We will investigate the issues you have mentioned that we will take appropriate action to ensure the same situation does not reoccur. Thank you once again for your feedback please feel free to reach our directly when planning your next stay in London. I will personally ensure that a perfect experience awaits.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Great to be able to bag-drop at 9am, thank you (check-in wasn't until 4pm). Friendly desk staff even helped with the luggage.
Richard
UnderTheDoormat
2 years ago
Dear Simon, it was a pleasure to be able to host you in London. We are glad to hear that your experience matched the high standards of quality service that we provide to guests, and we'll ensure that the desk team is appreciated for their performance. Have a safe trip home, and we would love to have the chance to see you again. Kind regards, UnderTheDoormat Team
Reseñas de productos
Richard
UnderTheDoormat
2 years ago
We are glad that the accommodation felt homely, it is important that the property provides guests with the ability to feel safe and comfortable while remaining in the center of London. We are constantly looking for ways to improve it, and happy to hear that the results have exceeded your expectations. Kind regards, UnderTheDoormat Team
Fecha de compra: 10/05/2024
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Cliente de confianza
Verificada por Feefo
2 years ago
Everything was exactly as it should be. Good organization, clean apartment, good communication.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best WIshes, Sonali on behalf of UnderheDoormat.
Reseñas de productos
Fecha de compra: 10/05/2024
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AF
Andreas Fousteris
Verificada por Feefo
2 years ago
Lo que Andreas Fousteris dijo sobre UnderTheDoormat:
ΑΨΟΓΗ ΕΞΥΠΗΡΕΤΗΣΗ
Richard
UnderTheDoormat
2 years ago
Dear Andreas,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We now look forward to welcome you next time for another fantastic stay.
Best Wishes, Sonali on behalf of UnderTheDoormat.
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.