Reseñas de Topdeck Travel

Thank you so much for your review! We're stoked to hear you enjoyed the Delve Deep: Philippines trip and found the process seamless from start to finish. It's great to know the beautiful locations left a lasting impression. It's so good to hear your lovely feedback on your Trip Leader, who sounds like they made your experience even more memorable 😊 We hope to welcome you on another awesome Topdeck adventure soon!

Thank you for your fantastic review! We're super happy to hear that you had an amazing time on your Delve Deep: Japan trip. It's lovely to know that her dedication, advice and translation skills made your experience memorable. Plus, her knowledge of Japan's culture and history is top-tier, and her enthusiasm is contagious! We're glad she made sure everyone with dietary needs or food allergies had a safe journey. It's great to know you loved the itinerary and found the accommodations super comfy. Thanks again for your review. Can't wait to have you join us on another epic adventure with Topdeck soon!

Hi Natalie, Thanks for sharing your experience from your Delve Deep: Egypt trip! We're stoked to hear that you had such an epic cultural experience. Your Trip Leader sounds like a total legend, always ready with answers and keeping the group hyped and engaged. It's fantastic that the trip blew your expectations out of the water and gave you a deep dive into Egypt's rich culture and history. We're glad that our lovely team sorted out the flight admin issues quickly and that you found the booking process a learning experience for future trips with Topdeck.Thanks again for your review and fab photos, and we can't wait to have you join us on another awesome trip soon!

Thank you for your review from your Delve Deep: Intro to Japan trip! We’re stoked to hear that you had a great time exploring Japan and that the trip struck the right balance between solo adventures and group fun. It's great to know that your Trip Leaders went above and beyond to make you feel welcome, supported, and help you get the most out of every stop with those off-the-beaten track tips! We also appreciate your feedback regarding the app. At Topdeck, we require a self-assessment form to support any health or accessibility needs before the trip. After investigating your comments, we found no conditions were noted in your form. We can only make decisions based on the information provided to us. However, we completely understand your frustration and we have passed your feedback on to our app team who are reviewing how to improve functionality and accessibility for all travelers. Your insights are incredibly helpful, thank you for bringing this to our attention. We are sorry to learn that your pre-tour experience fell short of expectations. Typically, full travel documentation, including meeting time and location, is sent at least two months prior to departure. However, we can only send these documents once we receive the self-assessment form from you. After reviewing your booking, we can confirm that as soon as we received your completed form, we promptly emailed the documents to you a month before your departure date. Thanks again for your review and awesome pic! We’re so glad you had an amazing trip and we’d love to have you back for another epic adventure soon (maybe one that’s a little longer next time!)

Thank you for your review! We’re stoked to hear that you had an amazing trip and that your Trip Leader and Driver made such a positive impact on your experience. It’s great to know they went above and beyond to make you feel welcome, supported, and help you get the most out of every stop - having such dedicated crew really makes all the difference! Sounds like you absolutely loved the destinations (and we don't blame you)! Topdeck is all about showcasing incredible places. Some are just too good to leave, right? We totally get wishing for more time in certain spots. After looking into the accommodation mix-up, it seems this was due to an issue with the booking process through your travel agent. We’re glad your Trip Leader was proactive in assisting and that everything was successfully sorted out as so you could enjoy the rest of the trip! Regarding the app, upon investigating, we understand you spoke to our customer service team, and we’re glad to hear they were able to help and provide you with assistance at the time. That said, we understand your frustration and we’ve also passed your feedback along to our app team for further review, as we’re always looking to improve our services. We appreciate you bringing this to our attention. Overall, it’s amazing to hear you had such a great experience exploring Britain & Ireland with us and we’re so grateful for your feedback. Thanks again and hopefully we’ll see you on another awesome Topdeck adventure soon!