Thank you for your feedback. We are terribly sorry that their was an inconvenience on your tour in Japan. We will use your feedback to improve, change and make new products in the future. We are currently working to improve our tour guides, hotels and attractions to make higher quality tours. We hope that someday we can help you plan your next holiday or tour in Japan or other countries in Asia.
Reseñas de productos
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We are glad you enjoyed your tour in Japan. We are currently working to improve our tour guides and other services.
Fecha de compra: 22/08/2018
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RB
Ramesh Laloo Bhoola
Verificada por Feefo
7 years ago
Lo que Ramesh Laloo Bhoola dijo sobre Tomato Travel:
BY Communication with customers,BEFORE THE TRIP.
Tried to communication but no response
Amy Robinson
Tomato Travel
7 years ago
We are incredibly sorry for the lack of communication before your trip. We are currently working to improve our services and communication with customers to provide high quality tours. Our operations team are always dedicating their time and effort to provide our customers with all information and details for their trip. We hope that someday if you would like to go on another tour you will consider booking directly through us, that way we will provide you full attention and communication throughout the booking process till the time you arrive back in Australia.
Reseñas de productos
Amy Robinson
Tomato Travel
7 years ago
We are terribly sorry for your inconvenience on your South Korea and Japan tour. We are currently trying to improve our communication, services and tours so we hope that someday you will book with us directly.
Do not take us to places that are just for sales and low brow retail
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We really appreciate it when our customers give their feedback or comments to us. We will use these to improve, change and make new products in the future. We are glad that you could enjoy your tour in China. We hope someday we can help you plan your next holiday or tour to China or other areas of Asia. Thank you for supporting Tomato Travel.
Fecha de compra: 10/09/2018
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CK
Clyde Charles Kingsford
Verificada por Feefo
7 years ago
Lo que Clyde Charles Kingsford dijo sobre Tomato Travel:
To much time left to our own devises in a foreign country, tour guide very old and seemed to be learning on the go. Some Hotels well below standard. The Japanese meal provided should have had more...
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Reseñas de productos
Fecha de compra: 25/07/2018
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MG
Margaret May Gibson
Verificada por Feefo
7 years ago
Lo que Margaret May Gibson dijo sobre Tomato Travel:
would like to have seen more of the county and rural areas to many shrines
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate any feedback or comments our customers give us. We will use these to improve, change and make new products in the future. We are glad you enjoyed your Japan tour. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel.
Fecha de compra: 12/09/2018
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Cliente de confianza
Verificada por Feefo
7 years ago
The people helped us with our issues before the tour, in terms of extending our stay beyond the set tour dates and then with our change of flights. They were all very prompt in their replies in order...
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Amy Robinson
Tomato Travel
7 years ago
Thank you so much for your feedback! We really appreciate all of the feedback and comments our customers give us. We will use these to improve, change and make new products for the future. We are always happy to help our customers with their flights, stay behinds and any other services they need. We are really glad you enjoyed your tour in Japan. We hope someday we can help you plan your next holiday or tour to Japan or other Asian countries. Thanks for supporting Tomato Travel.
Reseñas de productos
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We really appreciate your comments. We would like it if you could please recommend us to others that way we can plan your friends or family's next holiday to Japan. Thank you!
Fecha de compra: 25/06/2018
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RL
roger allan lowe
Verificada por Feefo
7 years ago
Lo que roger allan lowe dijo sobre Tomato Travel:
Ver good and professional
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We really appreciate all of the feedback and comments our customers give us. We will use this to improve, change and make new tours in the future. We are glad that you enjoyed your tour to Japan. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thanks for supporting Tomato Travel.
around 44 people were on the tour which is far too many. By the time the tour guide left the bus the ones last off were left to race to catch up. This amount of people was far too many for the...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback. We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We glad you could enjoy some of your tour. We are constantly changing our hotels, tour guides and group sizes to make sure our customers enjoy their tours in the future. We hope that someday if you would like to travel with us again you can enjoy a different tour or destination. We have many different tours for the coming year and we can allow customers to pick and choose what activities they would like to do or have more choices for flights or hotels. We really appreciate your feedback and we thank you for supporting us.
Reseñas de productos
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We are glad you could enjoy your Discover Japan Fly Qantas tour.
lousy itinerary, guide had less on her list than we did, so things missed out. very hot, long and crowded cues, too many wooden castles. Free days very hard to utilise without a guide. Not much...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback. We are terribly sorry that you did not enjoy your Japan tour through us. We are sorry that there were inconveniences and it was tiring for you. We value all of our customers feedback and comments and we will use these to improve, change and make new products in the future. We have a variety of different tours for next year and we hope that even if you didn't enjoy this tour we could provide you another tour that allows you to decide what you would like to do, your flights and everything. We are happy to always be of assistance and service to provide our customers the best holidays. If you ever want to contact us you can any time.
Very good value and excellent guides; however it was annoying to have to pay extra for certain sightseeing activities. Some of these did not involve any entry fee and therefore it was hard to...
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Amy Robinson
Tomato Travel
7 years ago
Thank you so much for your feedback. We really value all of our customers feedback and comments. We will use this feedback to improve, change and make new tours in the future. We are glad that you enjoyed your tour but we will definitely try to improve our hotels, the entry fees and the extra shopping time throughout the tour. We hope that someday we can help you book your holiday or tour in the future. Thank you for supporting Tomato Travel.
Reseñas de productos
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback. We really appreciate it and we will try to improve the Luxury Best of China tour in the future. We also have other tours you may interested in to Japan, South Korea and Taiwan. If you are ever interested we will be happy to help you decide and choose the best options you can get for your dream holiday.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.