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Reseñas de The Works | Reseñas de servicio al cliente para {{merchantUrl}} | Feefo

Mostrando 269,282 reseñas

Carole Bater

Verificada por Feefo

9 months ago

Cliente de confianza

Verificada por Feefo

9 months ago

Easy to order arrived on time

Excellent

Cliente de confianza

Verificada por Feefo

9 months ago

Slow and unable to fulfil order

Usually a good service but the last couple of orders have been extremely slow with much of the order being unfulfilled which has been very disappointing

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente de confianza

Verificada por Feefo

9 months ago

Excellent

Cliente de confianza

Verificada por Feefo

9 months ago

Unhappy

No notification on warehouse move and only when unable to fulfil which left me without an order and without money as I hadn’t been refunded immediately.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your order. Our records show the customer service manager has been in touch to try and resolve your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente de confianza

Verificada por Feefo

9 months ago

Great service and received my products in good time.

Cliente de confianza

Verificada por Feefo

9 months ago

Books

Great choice in books and crafts Great price Delivery could be sooner than seven days

Cliente de confianza

Verificada por Feefo

9 months ago

Won’t be ordering anything in future

I never received my order Then had to chase numerous times to get a refund I think I never would’ve got my refund if I hadn’t kept chasing Won’t order from them again Have unsubscribed from their...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente de confianza

Verificada por Feefo

9 months ago

Order not delivered

On this occasion I was very disappointed with the service. I placed my order on the 10th October, when it didn’t arrive after 2 weeks (10 working days) and having had no updates about delivery I...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not sent to you due to the issues with the warehouse relocating. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente de confianza

Verificada por Feefo

9 months ago

Great boxes

Very straightforward ordering and fairly prompt delivery. Goods were very pleasing and well made. Overall a pleasant experience and recommended.

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