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Reseñas de The Works | Reseñas de servicio al cliente para {{merchantUrl}} | Feefo

Mostrando 269,282 reseñas

Cliente de confianza

Verificada por Feefo

8 months ago

Very lengthy delivery times

Absolutely took an age for this order to arrive. I didn’t originally notice that it said 10 days, but it took longer. I love the works products but won’t shop online again.

Cliente de confianza

Verificada por Feefo

8 months ago

Ordered over a month ago, still haven’t received my order.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Michele Roberts

Verificada por Feefo

GBR

8 months ago

Lo que Michele Roberts dijo sobre The Works:

DISAPPOINTED

Absolutely awful still waiting on my order and have tried to call the works hung on for 45 minutes both times cut off . These books and activities were for a playgroup and we do not have another....

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente de confianza

Verificada por Feefo

8 months ago

Poor

Cancelled part of my order and the rest of the order was incorrect. Will not use again.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was incorrect. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. For any incorrect items please contact customer service on 0121 313 6050 who will try to resolve your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente de confianza

Verificada por Feefo

8 months ago

Wrong information.

I ordered large amount of goods and over several weeks had messages to say some were out of stock The order took weeks and eventually I was given the option to cancel, which I did and bought items...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente de confianza

Verificada por Feefo

8 months ago

Good selection

The website was easy to use. There was a wide range of books at very reasonable prices

Angela Coats

Verificada por Feefo

GBR

8 months ago

Lo que Angela Coats dijo sobre The Works:

Consistently good service

They always provide consistently good service. Easy to use website, great offers, good delivery service and I've never had to return an item yet.

Cliente de confianza

Verificada por Feefo

8 months ago

Great prices

The works has a great choice of books and craft items at really affordable prices.

Cliente de confianza

Verificada por Feefo

8 months ago

Cliente de confianza

Verificada por Feefo

8 months ago

Late!

Really poor. Delivery taking over 1 month.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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