¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de The Works

http://www.theworks.co.uk

BUENA

Inspiring and empowering customers to read, learn, create and play

Servicio

3.2

556

100

105

448

1,284

valoraciones en el último año

Mostrando 269,282 reseñas

Cliente de confianza

Verificada por Feefo

8 months ago

cancelled order after waiting 2 weeks for an update

questioned where my order was after 2 weeks of waiting for it to be dispatched, then received a new tracking number saying it was dispatched, only for them to cancel the order the next day

T Richards

Verificada por Feefo

8 months ago

Lo que T Richards dijo sobre The Works:

Bad information as customers service didn't seem at all bothered

I ordered every year for my granddaughters crafts this year had to telephone 3 times to see where my order was I have recently received my order socking wet things missing and iteams broken I...

Cliente de confianza

Verificada por Feefo

8 months ago

Lost parcel

Wrong parcel delivered and never found and delivered to me. Ended up getting a refund which is fine but was a bit rubbish considering I’d spent time carefully going through The Works website to find...

Cliente de confianza

Verificada por Feefo

8 months ago

Christmas order cancelled

My order was undelivered due to damaged packaging - decision by Evri -and then cancelled by The Works with no option to reissue

Rachael Cookson

Verificada por Feefo

GBR

8 months ago

Lo que Rachael Cookson dijo sobre The Works:

Really poor customer service

Terrible service, had to cancel order as after 3 weeks they still hadn't sent it or bothered to communicate about the delay. Tracking was not available meaning I spent over half an hour in a queue,...

Alison Hall

Verificada por Feefo

8 months ago

Cliente de confianza

Verificada por Feefo

8 months ago

Disappointing Experience and Unhelpful Customer Service

I ordered over £60 worth of items, fully aware delivery would take over 10 days. However, after 12 days with no update I had to chase my order. On day 15 it was finally dispatched with missing items,...

Jeanette Boniface

Verificada por Feefo

GBR

8 months ago

Lo que Jeanette Boniface dijo sobre The Works:

Won't ever order again

Terrible. I made an order on Nov 19th. Some items were for my grandsons 6th bday on 7th Dec. I emailed twice to enquire when I would receive...both ignored. I eventually received on 18th Dec. Over...

Verificada por Feefo

GBR

8 months ago

Lo que SC dijo sobre The Works:

Do not order from the works, terrible delay in delivering your order

Weeks and weeks of delay of the order , with no message and no apology. When I looked up how to cancel the order- because by this time I had had to order from Amazon for all the similar goods, I saw...

Cliente de confianza

Verificada por Feefo

8 months ago

Good service

Easy purchase and fast delivery.

¿No ha recibido una invitación?

¿Por qué confiar en las reseñas de Feefo?

Más información sobre Feefo