Service has somewhat slipped. The shift to these “prime” or “premium club” memberships has maybe caused brands to care less. Last few orders have been slow to be delivered and poorly packaged. The...
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Asha
The Whisky Shop
1 year ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Reseñas de productos
Asha
The Whisky Shop
1 year ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Not very good as the package was blank with no message as to who had gifted it.
Asha
The Whisky Shop
1 year ago
We do offer a free gift message service at checkout, which many customers use to personalise their orders. Regarding the plain packaging: this is intentional, designed to help keep deliveries discreet and secure, especially when gifts are being sent to family and friends. It also helps preserve the surprise!
We appreciate you taking the time to share your thoughts, and we’ll review how we can make the gift message option clearer going forward.
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
