Reseñas de The Model Hut

Thank you for your review. We have checked our inbox this morning and have had no emails from yourself regarding this. I can see you have purchased two items, a member of our team have contacted you this morning to clarify if one or both items never arrived with you. Thank you for confirming that the number plate was the only part of the order not received, they are sent through Royal Mail so we can only think that this has got lost in the Royal Mail network, we will get a new set printed and sent out for you today, apologies for any inconvenience. Stay Safe!

Hello, Paul Upon returning to work following the Christmas break on the 4th of January, your emails sent from midnight Christmas day onwards were passed to our technical support team to assist you with this matter. Noted from your order details the product had been in your possession from the beginning of November, we do advise to customers to fully check items within 48 hours of being delivered, even if you are not assembling until nearer the big day, to avoid circumstances such as this arising, if this had been carried out, the issue(s) would have been resolved well before Christmas day avoiding any disappointment. That said, one of the team have been in contact with you and have advised that a full replacement model is being prepared and will be dispatched to you shortly. Stay Safe! Kind Regards The Model Hut Team