Thank you for your feedback.
We're sorry that you experienced damage to your case when using our service on the most recent occasion. We can assure you that the complaint was taken seriously and pursued with the courier service. As the investigation can take a period of time, we wanted to offer you compensation immediately from ourselves instead, so you weren't out of pocket until it was settled.
Fortunately, damage to cases is a very rare occurrence and we will always look to compensate our customers should this happen.
We hope you have the confidence to try our service again in the future
