Tenon Tours creates personalized trips that connect you to the best of Europe.
Servicio
4.8
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valoraciones en el último año
Mostrando 726 reseñas
Cliente de confianza
Verificada por Feefo
5 years ago
Great communication, and hassle free rescheduling. Excellent service so fa
I was able to reschedule my trip - and even add a person - with no trouble. Communication has been good, and continuous throughout the process. I am confident we will be well looked after when the...
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Elizabeth
Tenon Tours
5 years ago
Thank you for sharing your feedback with us! We are looking forward to your trip to England.
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Cliente de confianza
Verificada por Feefo
5 years ago
Great Customer Service
This has been an extraordinary year, so it's hard to give an unbiased account of my experience with Tenon Tours. However, I will point out that we were misled on the trip insurance. We were under...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback! We apologize for the communication delays while adjusting your travel plans -- we realize that we had a slower response than usual however we are working to streamline our process to eliminate this in the future.
We're sorry for any misleading communication regarding our travel insurance and understand your concern. We hope that you are excited for your upcoming trip to Ireland and look forward to hearing about it.
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CH
Chuck
Verificada por Feefo
5 years ago
Lo que Chuck dijo sobre Tenon Tours:
Tenon Tours promised to look into a refund for plane flights not used this summer and generated a refund to me for those flights in a timely fashion. Great work!
Elizabeth
Tenon Tours
5 years ago
We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.
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JO
John
Verificada por Feefo
ARLINGTON HEIGHTS Illinois,
5 years ago
Lo que John dijo sobre Tenon Tours:
Janet and Natasha save our trip...!
Janet Dudley was our initial contact followed by Natasha Pereira after Janet suffered a death in her family. Both women were outstanding in dealing with a complex trip involving multiple people and...
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Elizabeth
Tenon Tours
5 years ago
Hi John, we really appreciate your feedback. I will be sure to pass this along to Janet and Natasha as well. Thank you for choosing to reschedule your trip to Ireland with us - we are looking forward to hearing all about it!
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KA
Kathleen
Verificada por Feefo
5 years ago
Lo que Kathleen dijo sobre Tenon Tours:
I haven't heard anything from them since I told them back in May that we wanted to rebook the trip. I would really like to know that they are working on it, have it set up, etc. - I have flights I...
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Elizabeth
Tenon Tours
5 years ago
Hi Kathleen,
Thank you for your review. We are sorry that you have been waiting for a response from our team regarding your upcoming trip. We have checked your booking records and see that your By-Your-Side Service℠ TEAM member reached out earlier this month to discuss your travel plans.
If you have further questions or concerns, please do not hesitate to reach your BYSS member directly. You may also contact us at travel@tenontours.com or 1.855.468.3666.
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JO
Joshua
Verificada por Feefo
East Lansing, MI
5 years ago
Lo que Joshua dijo sobre Tenon Tours:
Tenon has your back!
When the pandemic struck, Tenon's Courtney Michel helped us move our Ireland trip back one year without additional charges. Very helpful during what was a dificult time for all of us.
Elizabeth
Tenon Tours
5 years ago
We're happy that Courtney was able to help adjust your travel plans, Joshua. Thank you for sharing your experience and we look forward to traveling with you soon!
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BR
Bridget
Verificada por Feefo
5 years ago
Lo que Bridget dijo sobre Tenon Tours:
Not sure how I feel since COVID postponement, services not fully received
I didn't get a lot of support regarding flights even though that was indicated as available. Also, I am nervous about what sort of service we'll get regarding site visits while in Ireland - are we on...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your review of Tenon Tours. We do offer assistance when booking flights, however, there are security measures in place that do not allow our team to manage independently-booked flights. I apologize if this caused any frustration and hope that you were able to sort your flight arrangements. Your By-Your-Side Service℠ TEAM member will be in touch with you to discuss any new time arrangements, if necessary.
We know this is an uncertain time for many, and we want you to know that we are diligently working with all our partners to learn the new process for when international travel resumes. Your By-Your-Side Service℠ TEAM member will be in direct contact with you to discuss any and all safety precautions to prepare you for a safe and fun trip to Ireland.
Please know that we want you to feel comfortable, safe and excited for your upcoming trip. If you have any further questions or concerns, please contact your By-Your-Side Service℠ TEAM member directly or email travel@tenontours.com.
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DA
David
Verificada por Feefo
5 years ago
Lo que David dijo sobre Tenon Tours:
Hoping for Next Year
When we were unable to take our scheduled trip because of Covid, they managed all of the notifications necessary. Now we are hoping for next year.
Elizabeth
Tenon Tours
5 years ago
Thank you for your review, David! We are sorry that you weren't able to travel as planned, but we hope that we will be able to make your travel dreams a reality next year.
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PL
Patricia L.
Verificada por Feefo
5 years ago
Lo que Patricia L. dijo sobre Tenon Tours:
Excellent Customer Service
The customer service has been excellent. No matter what changes or how many changes are made it is always met with kindness and professionalism. Nice Job Girls!!
Elizabeth
Tenon Tours
5 years ago
Patricia, we're so glad that you had a positive experience with our team. Thank you for sharing!
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Cliente de confianza
Verificada por Feefo
5 years ago
Excellent customer service
Christine and Natasha (and the operations team) have gone above and beyond in trying to reschedule our 12-day honeymoon to Scotland/Ireland not once but twice since our initial booking in 2019 due...
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Elizabeth
Tenon Tours
5 years ago
Thank you so much for your feedback. We are truly sorry that your honeymoon had to be rescheduled but we are looking forward to planning a perfect trip for you!
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
