Very Poor. Renewal was left so late that new offer came out the day our insurance expired despite holding a policy for several years. On questioning why premium had increased by 93% despite only 70%...
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Josie
Tasker Insurance Brokers
7 years ago
Dear Mr Mothersole,
We are very sorry to hear that you have had a bad experience and please accept our apologies. Unfortunately we fell short of our normal service levels on this occasion and we did not deal with this as efficiently as we could have. Our staff have been reminded of the service levels we strive to deliver and we have further addressed this through our ongoing customer service training.
In relation to the premium, the turnover had more than trebled in relation to the overseas activities and this resulted in the premium being increased by over 90%. Though we always aim to get the best possible price for our clients sometimes this is not possible due to various circumstances. This was explained in our correspondence and that the renewal was not on a like for like basis with the previous year.
We always value client feedback and use it to improve our service throughout the business. Thank you for sending us your feedback and we wish you all the best.
Tasker Insurance Brokers is a national business providing a focussed local service to businesses and their people throughout the UK. As insurance professionals we offer a complete, competitive and independent solution for your insurance and risk management requirements.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Tasker Insurance Brokers is a national business providing a focussed local service to businesses and their people throughout the UK. As insurance professionals we offer a complete, competitive and independent solution for your insurance and risk management requirements.