I got mixed messages about a product I had ordered. First I was told it was discontinued but would be back in stock early 2018, a few days later I get another message that the product has been...
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Zoe
Synergy Salon Supplies Limited
8 years ago
Please accept our apologies once again for this mix up. With regards to the He-Shi product in question, we were given very mixed information from the supplier and unfortunately this didn't help us in our communications regarding your order. As soon as it became clear that we were unable to fulfil your order, we took the necessary steps to contact you and let you know the situation.
A full refund was processed on the 30th November which should be in your account within 3-5 working days. If it hasn't reached you by Thursday please do let us know and we'll query this with the bank.
The credit note that you were issued was in addition to your refund and was solely for business purposes so you could keep your accounts updated, as we confirmed in our email.
As I believe you are aware, we have now been informed that He-Shi are manufacturing a replacement product which we are expecting in-store in January 2018. If you would like us to contact you once these reach us, we will be happy to do so.
Apologies once more for the confusion and any inconvenience it may have caused you.
Fecha de compra: 30/11/2017
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Customer
8 years ago
Lo que Customer dijo sobre Synergy Salon Supplies Limited:
Goooddddddddddddddddddddd
Reseñas de productos
Fecha de compra: 24/11/2017
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Customer
8 years ago
Lo que Customer dijo sobre Synergy Salon Supplies Limited:
I Love the Fantastic range of products synergy stock, their prices are Great. The customer service from the team is always spot on. The Next day delivery is brilliant as I always forgettting to...
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Fecha de compra: 22/11/2017
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Customer
8 years ago
Lo que Customer dijo sobre Synergy Salon Supplies Limited:
it was very to access the delivery was on time . well done
Zoe
Synergy Salon Supplies Limited
8 years ago
Thank you for your feedback! Great to hear that you've had a positive experience on the website :)
Fecha de compra: 22/11/2017
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Customer
8 years ago
Lo que Customer dijo sobre Synergy Salon Supplies Limited:
Always happy with synergy but only thing was a couple of things I ordered were not available so we're replaced with other products...really nice products but maybe a call or email to ask if I wanted...
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Zoe
Synergy Salon Supplies Limited
8 years ago
Hi Cyndi, thanks so much for this feedback, we would always usually call first to check if you were happy with the replacement items so we'll make sure that the whole team are up-to-date on our policies so this doesn't happen again. We're really sorry if it caused you any inconvenience, please be assured that we'll always call you first in future.
If there's anything else we can help with please don't hesitate to get in touch.
CU
Customer
8 years ago
Thank you, wasn't a bother as I like the products but was a client asking about products for her hair and ordered it for her to try, was able to get some else where but she had to come back to collect it when it had been delivered at a later date. That would be great and thank you again
Zoe
Synergy Salon Supplies Limited
8 years ago
Hi Cyndi, sorry to hear it impacted your customer, rest assured we will make sure the team are all updated so it doesn't happen again. Thanks again for bringing it to our attention and for your patience.
Reseñas de productos
Fecha de compra: 08/11/2017
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Customer
8 years ago
Lo que Customer dijo sobre Synergy Salon Supplies Limited:
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
