We can only apologise, once again, that your initial order was lost in the post and therefore had to be printed and posted a second time. Had it been delivered initially this definitely would not have been such a long process for you. I can see from our records that staff from our customer service team and social media team responded to each of your emails within 1-3 business days of each contact and, aside from your experience with our UK office, were more than polite providing the information requested and rectifying the situation when things went wrong with the delivery.
We have addressed this experience with Jennifer and can only apologise it wasn't a more pleasant experience with her.
Regards,
Customer Service.
