Terrible, I ve left one star as I couldn’t proceed otherwise. We bought a Konro Grill that arrived broken and they refused to help in any way. Still sitting in the box and will end up in land fill...
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Vickie Hawley
sousvidetools.com
4 years ago
Thank you for taking the time to leave feedback, its my understanding from our team that the damage wasn't reported until a significant period after the delivery had taken place and outside of the period of time we request damages to be reported within.
Reseñas de productos
Fecha de compra: 29/11/2021
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Cliente de confianza
Verificada por Feefo
4 years ago
One item was missing when it arrived,after contacting customer services,they were very helpful and sorted the problem out immediately.
Reseñas de productos
Fecha de compra: 12/02/2022
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Cliente de confianza
Verificada por Feefo
4 years ago
Really impressed.. ordered a vac pack machine and received an email to say DPD would deliver two days later. When it didn’t arrive I emailed sous vide tools.
I got a call within 30 minutes to...
They have a great stock line & their ordering and delivery process is efficient.
On the odd occasion I've needed to speak to customer services, they've been quite helpful.
The item was well below the quality expected for that brand and they simply took the word of the supplier that it was "acceptable". This was only after sending me the same item twice with the same...
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Vickie Hawley
sousvidetools.com
4 years ago
This seems most at odds with our internal standards on products, we would always expect you to receive a product that is equal to the quality of the products advertised as they are the same product. I am sorry to read this review and have raised an investigation internally I see we have now refunded the product so I can't help with your current situation but if you would consider reordering from us in the future I would be delighted to try and make amends,
Reseñas de productos
Fecha de compra: 31/12/2021
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Cliente de confianza
Verificada por Feefo
4 years ago
Yeah definitely recommend, easy to order, fast delivery, excellent product
I was given one 3 years ago. I used it 5 times. It died
I bought another. It's worked once so far.. fingers crossed that it will outlive the first one.
I might try returning the first one for...
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
