Good prices and fast delivery with an excellent range of products.
Reseñas de productos
Fecha de compra: 14/08/2022
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Cliente de confianza
Verificada por Feefo
4 years ago
Great product but the website is misleading as the bincho is £5 cheaper on the homepage compared to other areas on the website. Was meant to be next day delivery but took 3 days to arrive
Vickie Hawley
sousvidetools.com
4 years ago
Thank you for taking the time to leave feedback, I have looked high and low on our home page for the charcoal at £5 cheaper but I can't see it, I would appreciate if you could point me in the right direction so I can amend this error. I am sorry if there was a delay in delivery for you, we always aim to send our goods out on the next day service that we advertise so I am disappointed to see this didn't happen for you.
Poor service
Ordered 12 bags of Big K restaurant grade charcoal and only 10 arrived. Then had to chase up the remaining 2 bags which got delivered 2 days later and were a different brand and make...
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Vickie Hawley
sousvidetools.com
4 years ago
We were very disappointed to receive your feedback, especially as you are a regular customer. I understand our sales manager has been in contact directly to help with this and the situation as now been resolved.
Reseñas de productos
Fecha de compra: 09/08/2022
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Cliente de confianza
Verificada por Feefo
4 years ago
Easy to use website.
Quick delivery.
Thank you.
Fecha de compra: 06/08/2022
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Cliente de confianza
Verificada por Feefo
4 years ago
The service was excellent as always, and extremely prompt!
Thank you for your extensive review, It would seem the issue has come from you not being able to light the Japanese Charcoal, I can assure you that this isn't offered for free because it isn't any good and we could provide you with addresses of many establishments that order it by the pallet load each week. It does require more work to light and i'm sorry that you weren't successful. Using a Japanese style BBQ along with the Binchotan is more effort but it does give the nearest experience to authentic Japanese cooking.
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
