After paying for the item and the money clearing my bank account I received an email telling me they would not process my payment until I got a transaction number from my bank.
After an hour and 45...
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Vickie Hawley
sousvidetools.com
5 years ago
Thank you for taking the time to leave feedback. Payments are processed instantly but are often flagged. In your instance we felt we needed a additional piece of security information to be confident of the transaction. We don't get to see what measures were taken by the bank to authorise the transaction so I am sorry you felt that it was wasted hours, To clear up though the money certainly wasn't cleared into our account, any transactions take a minimum of 48 hrs before we receive the money, the banks have the money somewhere, not with you and not with us. I am pleased that we managed to get your order to you and you were happy with the end result.
Reseñas de productos
Fecha de compra: 21/09/2020
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Cliente de confianza
Verificada por Feefo
5 years ago
Easy to order. Prompt delivery
Reseñas de productos
Fecha de compra: 20/09/2020
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Cliente de confianza
Verificada por Feefo
5 years ago
Item arrived next day. Just as described on web site. It is proving to be the best item ok kitchen kit I have ever bought (I am an OAP). Worth the money just to save food waste alone but it does...
My parcel was delivered to the wrong door and still hasn’t arrived to me. I have now emailed twice and received no response. Awful service.
Vickie Hawley
sousvidetools.com
5 years ago
Thank you for your feedback, I believe our sales office manager has cleared up with you that you have actually been emailing DPD on this matter and not ourselves. You only emailed once on Friday after our office hours. I understand that we are now dealing with this for you to get the products to you as quickly as possible.
Reseñas de productos
Fecha de compra: 19/09/2020
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Cliente de confianza
Verificada por Feefo
5 years ago
Order arrived a day late. Though they did communicate this to me
Reseñas de productos
Vickie Hawley
sousvidetools.com
5 years ago
Am very sorry to hear that we haven't delivered for you on our dine in box. I cannot see that you have contacted us to allow us to try and rectify this for you so if you could email so we can try to get this sorted that would be great vickie@sousvidetools.com
Fecha de compra: 17/09/2020
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Cliente de confianza
Verificada por Feefo
5 years ago
Amazing package at an amazing price, real top chef quality sous vide tools. All came within 2 days Easy set up with or without the app. Cooked the best ribeye I've ever had!
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
