The customer service was great. I got a response to my email within hours, and the product was great quality. The only thing I would desperately want to improve is the cost of international shipping....
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Russell
Sonic Editions
9 years ago
Glad you liked the print, apologies for the high shipping costs to Canada - this is down to the high cost of shipping to Canada. We make no money on the shipping costs.
I placed the order and enquired immediately if it would be delivered in time for a special occasion. I was contacted straight away and reassured that it would - and in fact it arrived early. Very...
Fantastic customer service especially when I couldn't get my credit card to work.
I've used SE for the past 2 years and the quality of their product is exceptional.
Cant wait to see what collections...
The photograph is brilliant but unfortunately my card was hack from this site and used Not sure what went wrong possibly just unlucky.
Russell
Sonic Editions
9 years ago
Hi Lynn,Very sorry to hear your card was hacked, but it cannot have been through our site. We never hold or even see customers card details, they are processed securely through our payment provider, Adyen, one of the world’s largest, most secure and best know payment providers, they provide all payment solutions for Air BnB, Facebook and Spotify, so if they had been hacked it would have been international news.. Again, glad you like the print, please let us assure you your card was not hacked via us or our payment provider.
Sonic Editions
LG
Lynn Golden
9 years ago
Thanks for your prompt response Russell. I appreciate your comments and feel assured. I will definitely use So ice Editions again.
Sonic Editions - Limited Edition Fine Art Photography. Sonic Editions makes limited edition high quality music photography available to real music fans for the first time. Framed prints of music and cultural icons from only £79.00.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Sonic Editions - Limited Edition Fine Art Photography. Sonic Editions makes limited edition high quality music photography available to real music fans for the first time. Framed prints of music and cultural icons from only £79.00.
