Reseñas de Silver by Mail

Dear Mrs Maller,

Thank you for your feedback. We apologise that you have been disappointed with the Bumble Bee Necklace that you purchased from us. Please be advised that the chain provided with this item is fixed and so not suitable for alternating lengths. We do, however, provide a chain sizing chart should you wish to consult it in the further - https://www.silver.uk.com/Chain-Lengths.htm. Should you wish to discuss this matter further with a customer service representative, they will happily assist you. Please quote 'Feefo' and your Order Reference when doing so. 

Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com

Dear Mrs Maller,

Thank you for your feedback regarding the Stargazer Earrings purchased from us. Although we do not currently provide plastic backs for our drop earrings, this is something we will be looking to consider in the futher. We thank you for drawing this to our attention and will be passing your comments onto the sales team.

Kindest Regards
Pip @ Silver by Mail

Dear Mrs Maller,

Thank you for your comments regarding the Bunny Studs. Please be advised that we are looking at expanding our collection of animal jewellery which will be featuring various sizes, stones and silver styles. Although the Bunny Studs are not being altered, we can confirm that there will be other Rabbit products available in alternative styles that you may be interested in.

Kindest Regards
Pip @ Silver by Mail

Dear Mrs Maller,

Thank you for your feedback regarding the Circle of Life Earrings purchased from us. As mentioned in the response above, we do not currently provide plastic backs for our drop earrings. However,  this is something we will be looking to consider in the futher. We thank you for drawing this to our attention and will be passing your comments onto the sales team.

Kindest Regards
Pip @ Silver by Mail