I used Shuttle Direct in Brazil. The service did not pick up. ShuttleDirect is very non-responsive and thinks it does not owe me a refund since they consider themselves an intermediary even though...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused.
We understand your concerns regarding the service and your refund request, and we would like to ensure that your complaint is reviewed appropriately. If you have any further questions or would like to provide additional information regarding your case, please contact us again by email so that our customer service team can review the matter and assist you further.
We appreciate you taking the time to share your feedback and regret that your experience did not meet your expectations.
Cliente de confianza
1 month ago
I remain unsatisfied with the response from Shuttle Direct. They can either refund me fully or compensate me for the extra costs I incurred. I will continue to take all measures both legal and public until I have satisfactory restitution.
Fecha de compra: 07/07/2026
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MA
Marco
Verificada por Feefo
1 month ago
Lo que Marco dijo sobre Shuttle Direct United Kingdom:
Tutto ok consiglio
Fecha de compra: 29/08/2026
0
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FF
Flora Ferreira
Verificada por Feefo
PRT
1 month ago
Lo que Flora Ferreira dijo sobre Shuttle Direct United Kingdom:
On time
Fecha de compra: 28/08/2026
0
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GS
Gordon Savage
Verificada por Feefo
GBR
1 month ago
Lo que Gordon Savage dijo sobre Shuttle Direct United Kingdom:
Excellent service, great communication, great price, very reliable and accommodating with a necessary change. Luxury vehicles and very friendly professional drivers.
Fecha de compra: 28/08/2026
0
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SH
Sergejs Hutickis
Verificada por Feefo
IRL
1 month ago
Lo que Sergejs Hutickis dijo sobre Shuttle Direct United Kingdom:
Не превый раз пользуюсь трансфером на Майорке, всегда четко и по расписанию за адекваные деньги. Иструкции понятные, приходит все в почту. В аэропорту тоже все понятно. С отьездом назал тоже все по...
The service itself is perfect for the intended transfers between airport and destination. However more clarity with details on pick up points and timings would be great.
Unfortunately our driver...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We are very sorry to hear about your experience with your return transfer from Benidorm to Alicante Airport. Please accept our sincere apologies, particularly for the way the driver behaved This is absolutely not the level of service we expect our customers to receive.
We are pleased to hear that you found the transfer service itself convenient and suitable for your airport-to-destination needs. We also appreciate your feedback regarding clearer information about pick-up points and timings. We will take this on board, as providing customers with clear and easy-to-understand transfer information is very important to us.
Thank you for taking the time to bring this to our attention, and once again, please accept our apologies for this disappointing experience.
Fecha de compra: 24/08/2026
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HS
Haley Sewell
Verificada por Feefo
1 month ago
Lo que Haley Sewell dijo sobre Shuttle Direct United Kingdom:
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.