Hi there.
First of all, thank you for taking the time to leave us a review. We do appreciate all feedback we receive. On this occasion, we are pleased to hear you had an efficient service, but are sorry to hear that you found our booking process difficult.
For new customers, we do ask that payment is made on the day of the collection if it's your first service with us. This company policy ensures the service process is as seamless as possible for both ourselves and our customer. Our sincere apologies for any inconvenience caused by this.
With regards to payment, we do offer customers the option to pay by card at the point of collection, but we also offer the option to pay via cheque or through same-day BACS payment. On this occasion, my colleague has let me know your preferred method of payment was with a card. I would like to assure you that were you to book with us again, as you have already had a collection, we would be able to issue an invoice for this. We can also offer direct debit payments for regular customers.
With regards to your comments about a text message or email to confirm arrival times, this is something we do not offer currently as our routing can change right up until the morning of collection dependent on a variety of factors. As many of our customers are office-based, specific arrival times are not often requested as a member of staff is usually always available to sign-off the collection. However, this may be something we can look into implementing in the future, and we thank you for your feedback on this occasion.
I hope this makes sense, and my response gives you a more detailed overview of our processes for your reassurance. I would also like to say thank you again for your feedback. Feedback like yours helps us to know what areas we need to improve on and this is something we can take on board in the future.
All the best,
Emily at Shred Station.
