¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de Shield Total Insurance | Reseñas de servicio al cliente para https://www.feefo.com/reviews/shield-total-insurance | Feefo

MB

Mr R Burns

Verificada por Feefo

5 years ago

Lo que Mr R Burns dijo sobre Shield Total Insurance:

Excellent service all round.

Excellent service and very reasonable premium rates. No complaints at all.

Reseñas de productos

Fecha de compra: 09/02/2021

0

Cliente de confianza

Verificada por Feefo

5 years ago

I did not get my documents emailed after paying for my insurance. I had to call back to request them and it took several days before I received them.

Sarah

Shield Total Insurance

5 years ago

We're sorry that there was a delay in you receiving the documents. We understand that there are some Royal Mail delays being reported in some areas of the country, so this may be to blame.

Cliente de confianza

5 years ago

I did not get my documents sent by royal mail. I asked for them to be sent by email

Reseñas de productos

Fecha de compra: 19/02/2021

0

Cliente de confianza

Verificada por Feefo

5 years ago

Quick and easy

Online. Quick and easy.

Reseñas de productos

Fecha de compra: 21/02/2021

0

Cliente de confianza

Verificada por Feefo

5 years ago

Excellent service

Offered excellent service . Found us a better deal on our caravan insurance.

Reseñas de productos

Fecha de compra: 20/02/2021

0

Cliente de confianza

Verificada por Feefo

5 years ago

Satisfied.

Been with Shield for many years and fortunately never had to make a claim, but when renewal is due I contact them and have never had trouble with renewal and always pleasant to deal with.

Reseñas de productos

Fecha de compra: 19/02/2021

0

MP

Mr K K Penman

Verificada por Feefo

5 years ago

Lo que Mr K K Penman dijo sobre Shield Total Insurance:

Not happy

When I received the documents it was apparent the policy was not what I wanted , I called and asked if what I needed could be added, as this was not possible I asked for a refund . I was told I would...

Sarah

Shield Total Insurance

5 years ago

Thank you for your feedback. Following our telephone conversation, we hope that you are now content with the resolution. Our online customer journey is always being refined, so we will take your feedback on board to ensure that documents are available at an earlier point in the quote process. We would love the chance to provide you with a quote again next year please.

MP

Mr K K Penman

5 years ago

i still have not received the refund, despite being told it would be paid direct to my bank account

Sarah

Shield Total Insurance

5 years ago

We're sorry that you haven't received your refund. As we've discussed on the phone, we will investigate and ring you when we know more. Sorry for any convenience.

Reseñas de productos

Sarah

Shield Total Insurance

5 years ago

Thank you for your feedback. Following our telephone conversation, we hope that you are now content with the resolution. Our online customer journey is always being refined, so we will take your feedback on board to ensure that documents are available at an earlier point in the quote process. We would love the chance to provide you with a quote again next year please.

Sarah

Shield Total Insurance

5 years ago

Thank you for your feedback

Fecha de compra: 23/01/2021

0

MJ

Mrs J Johnson

Verificada por Feefo

5 years ago

Lo que Mrs J Johnson dijo sobre Shield Total Insurance:

No problems , very helpful

Reseñas de productos

Fecha de compra: 16/02/2021

0

Cliente de confianza

Verificada por Feefo

5 years ago

Simple to arrange and affordable

Found the service meets all my requirements

Reseñas de productos

Fecha de compra: 14/02/2021

0

MN

Mr N N Nutting

Verificada por Feefo

5 years ago

Lo que Mr N N Nutting dijo sobre Shield Total Insurance:

Website very easy to use for renewal.

Reseñas de productos

Fecha de compra: 10/02/2021

0

Cliente de confianza

Verificada por Feefo

5 years ago

Poor experience

Was good value now only average, acknowledgment of online payment not sent, phone not answered in a reasonable time, call back didn't happen - leaves no confidence they will be contactable in the...

Sarah

Shield Total Insurance

5 years ago

It was great to speak to you today to discuss your feedback. We're pleased that you are now a happy customer and that this has been resolved.

Reseñas de productos

Fecha de compra: 10/02/2021

0

Reseñas de Shield Total Insurance

Holiday Homes(81) reseñas más de este productoVer sitio web del productoVery fair and reasonable premium rates

Tourers(145) reseñas más de este productoVer sitio web del productoIt still seems a lot of money for caravan insurance

Tourers(145) reseñas más de este productoVer sitio web del productoNot gone up more than normal. Van protected while not used.

Tourers(145) reseñas más de este productoVer sitio web del productoVery experienced company. Excellent service.

Tourers(145) reseñas más de este productoVer sitio web del productoNever had any problems over the years and always willing to negotiate better prices if possible, and pleasant too boot.

Vantage Motorhomes Product 2(74) reseñas más de este productoVer sitio web del productoNot what I required blah blah

Tourers(145) reseñas más de este productoVer sitio web del productoVery pleased a good company to deal with

Tourers(145) reseñas más de este productoVer sitio web del productoIt seems to cover my requirements and affordable.

Tourers(145) reseñas más de este productoVer sitio web del productoGood Caravan cover for reasonable price.

Tourers(145) reseñas más de este productoVer sitio web del productoAs per customer experience. Was left not knowing if insurance was in place or not during period of no response. Also unclear where company is now based (Basildon or Redditch) or what numbers to use.

¿Cómo se recopilan las reseñas de Feefo?

¿Quién puede dejar una reseña en Feefo?

¿Cómo verificamos las reseñas?

¿Cómo gestionamos las reseñas falsas?