¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de Bay Hotels | Reseñas de servicio al cliente para https://www.feefo.com/reviews/shearings-bay | Feefo

Mostrando 17,635 reseñas

Dr C Wilson

4 years ago

Lo que Dr C Wilson dijo sobre Bay Hotels:

Tell more truth about the service in the hotels. Booking ladies were fine but our stay at the hotel was awful

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. I am pleased that you were happy with the service provided when making your booking however I am sorry that you did not enjoy your stay.

Dr C Wilson

4 years ago

And we have still kit heard from your company with regard to our complaints.

Reseñas de productos

Appalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bath water running brown!!

Emily Abram

Bay Hotels

4 years ago

I would like to thank you for taking the time and effort to provide your feedback on your stay. I am truly sorry to read of the issues you encountered during your stay and I would like to assure you that this is not typical of the high level of service we usually provide for our guests. I have fed your comments back to the Hotel Manager so that any action necessary can be taken. I do hope we can be of service to you again in the future at some point when I am confident that your faith in our Company can be fully restored.

Dr C Wilson

4 years ago

Well a bottle of wine might have helped the situation

Cliente de confianza

4 years ago

Great location. Good room with view of Whitby Abbey. Very friendly and helpful booking service.

Reseñas de productos

Cliente de confianza

4 years ago

Booked over the phone, simple to do and advisor very professional

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. Your comments regarding our Holiday Sales Advisor are really appreciated and will be passed to the Holiday Sales Manager for her attention.

Cliente de confianza

4 years ago

Thank you, for taking on board my comments, I do appreciate that the maids work very hard and there is a quick turn around on rooms.

Reseñas de productos

Staff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities okay.

Emily Abram

Bay Hotels

4 years ago

Thank for your review. Customer feedback is very important to us and your comments have been taken onboard and will be fed back to the Hotel Manager for review. I do hope you will stay with us again in the future when I am sure we can restore your faith in our Company.

Cliente de confianza

4 years ago

We will continue to enjoy our Shearing’s holidays

Mr D Gartshore

Glasgow

4 years ago

Lo que Mr D Gartshore dijo sobre Bay Hotels:

Nice hotel easy booking.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you found the booking process to be easy.

Mr D Gartshore

4 years ago

Still not received a reply to my complaint

Reseñas de productos

Excellent clean hotel, good food, reception a bit frosty all other staff excellent. Unfortunately the free bottle of wine for booking before end of February did not appear nor did the four free drinks

...

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Emily Abram

Bay Hotels

4 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views. I can confirm that our Customer Care team did receive your correspondence on the 17th March and an automatic acknowledgement was sent out on the same day. I am sorry that you did not receive this. Please rest assured that our Customer Care team will be in touch in due course.

Mr D Gartshore

4 years ago

Still not received answer to my complaint.

Emily Abram

Bay Hotels

4 years ago

Thank you for your further contact. As stated previously,our CustomerCare teamdid receive your correspondence on the 17th March andthey willrespond to you as soon as possible. We are handling a very high level of bookings at the minute due to the current situation and our Contact Centre and Customer Care teamsare contacting customers who were due to depart on their holidays in April. We will investigate and respond to your complaint as soon as we can; your patience would be greatly appreciated.

Mrs H Scargill

4 years ago

Lo que Mrs H Scargill dijo sobre Bay Hotels:

Quick and easy and very friendly operator.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you foundbooking to be quick and easy andour operator to be friendly. Yourkind remarks are really appreciated.

Mrs H Scargill

4 years ago

We are really looking forward to staying again as soon as we can

Reseñas de productos

Norbreck hotel is in a superb position - book a sea view room for fabulous views over the North Bay, we upgraded our room which was really comfortable. Great breakfasts and nice dinners with very fri

...

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Emily Abram

Bay Hotels

4 years ago

Thank you for taking the time to review your stay at the Norbreck Hotel in Scarborough. Your lovely comments are appreciated; I do hope we can look forward to welcoming you back again in the future.

Duncan

PRESTON

4 years ago

Lo que Duncan dijo sobre Bay Hotels:

Very good.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 4 star review.

Reseñas de productos

Mr I Hayward

4 years ago

Lo que Mr I Hayward dijo sobre Bay Hotels:

very easy to use and navigate around, will use them again and also recommend to others

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you found our website easy to use and navigate around. I will feed this back to our web team. Thank you for taking the time to let us know your views.

Reseñas de productos

very helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience.

Emily Abram

Bay Hotels

4 years ago

I would like to thank you for taking the time and effort to review your stay at the Grand Atlantic Hotel in Weston Super Mare. I am pleased that you enjoyed your stay and your lovely comments will be passed on to the Hotel Manager. I do hope we can welcome you back again soon.

Mr C Walters

Princes Risborough

4 years ago

Lo que Mr C Walters dijo sobre Bay Hotels:

Answer phones in timely manner

Lynsay Dean

Bay Hotels

4 years ago

Thank you for your review.

Reseñas de productos

michael

pontypridd

4 years ago

Lo que michael dijo sobre Bay Hotels:

Lovely efficient staff

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review.

Reseñas de productos

Mrs M Smith

4 years ago

Lo que Mrs M Smith dijo sobre Bay Hotels:

very efficient yes good

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

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Acerca de Bay Hotels

Bay Hotels are about warmth, hospitality, live entertainment and all-round great value. Our 30 hotels can be find in price locations in some of Britain’s best-loved resorts, from the rugged beauty of Scotland, to traditional seaside resorts like Blackpool and Torquay and many more besides. Our hotels are Hospitality Assured accredited, we’ve won the Award for Best Employment Practice from Excellence Through People, and we’re certified Investors in People. Many of our hotels have been awarded a TripAdvisor Certificate of Excellence. We have also been shortlisted for several prestigious industry awards.

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0844 824 6351 or 01942 244246

Bay Hotels, Shearings Leisure Group, Waterside House, Waterside Drive, Wigan Pier Business Park, Wigan, Lancashire, WN3 5AZ, United Kingdom

$Ilfracombe, Bay Dilkhusa Grand Hotel$

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¿Por qué confiar en las reseñas de Feefo?

Más información sobre Feefo

Reseñas de Bay Hotels

Bournemouth, The Savoy HotelAppalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bat...(22) reseñas más de este productoVer sitio web del producto

Whitby, Bay Royal HotelGreat service, good choice of food and free drink vouchers. Good location.(15) reseñas más de este productoVer sitio web del producto

Oban, Bay Great Western HotelStaff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities o...(6) reseñas más de este productoVer sitio web del producto

Scarborough, Bay New Southlands HotelExcellent clean hotel, good food, reception a bit frosty all other staff excellent. Unfortunately the free bottle of wine for booking before end of Fe...(194) reseñas más de este productoVer sitio web del producto

Scarborough, Bay Norbreck HotelNorbreck hotel is in a superb position - book a sea view room for fabulous views over the North Bay, we upgraded our room which was really comfortable...(15) reseñas más de este productoVer sitio web del producto

County Durham, Bay Eden Arms HotelEnjoyed my stay & Good staf.(16) reseñas más de este productoVer sitio web del producto

Weston-super-Mare, The Grand Atlantic Hotelvery helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience....(6) reseñas más de este productoVer sitio web del producto

Sandown, IOW, Bay Broadway Park HotelGreat value, food OK enjoyable entertainment(24) reseñas más de este productoVer sitio web del producto

Exmouth, Bay Grand Hotelnice location ,hotel in need of an upgrade(35) reseñas más de este productoVer sitio web del producto

¿Cómo se recopilan las reseñas de Feefo?

¿Quién puede dejar una reseña en Feefo?

¿Cómo verificamos las reseñas?

¿Cómo gestionamos las reseñas falsas?