Dear Kyle,
As we’ve explained previously, according to our warranty policy, when an item is purchased through one of our retail partners, any warranty claims—including replacements—must be processed directly with them. Because of this, we’re unable to offer free shipping for replacements, as their policies may differ from ours.
We always aim to deliver high-quality craftsmanship and excellent customer service, and we regret that this situation did not meet those standards. We've shared your comments internally to help improve our processes moving forward.