Punctual pick up. The guide is good - informative. The lunch is good too.
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Fecha de compra: 02/06/2017
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Cliente de confianza
9 years ago
we were very frustrated on the first day as after being picked up at 6am within 15 minutes our bus broke down and we felt very sorry for the bus driver as he was at his wits end and did not seem to...
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SeaLink Kangaroo Island
9 years ago
Thank you for your valuable feedback.
Your scheduled coach developed an electrical problem during the morning motel pickups, which in turn activated the engine safety system. In turn the engine shut down and the driver was prevented from driving on. Our mechanic was communicating with him throughout this time.
We believe you may have heard the driver speaking with our team at the Adelaide Central Bus Station who were doing their best to ensure that all passengers were conveyed to the departure point for Kangaroo Island in time to meet the ferry. They organised the Taxi to take you to the Bus Station so this could happen.
Breakfast was omitted in error by the Consultant. Whilst we sincerely apologise for this, we have several accommodation options which include breakfast.This had subsequently been addressed by additional training for the Consultant in question.
Thank you for your feedback and we do hope you enjoyed your time on Kangaroo Island.
Kind regards,
Darren Cutler
Sales Centre Team Leader
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SeaLink Kangaroo Island
9 years ago
Thank you for your valuable feedback.
Your scheduled coach developed an electrical problem during the morning motel pickups, which in turn activated the engine safety system. In turn the engine shut down and the driver was prevented from driving on. Our mechanic was communicating with him throughout this time.
We believe you may have heard the driver speaking with our team at the Adelaide Central Bus Station who were doing their best to ensure that all passengers were conveyed to the departure point for Kangaroo Island in time to meet the ferry. They organised the Taxi to take you to the Bus Station so this could happen.
Breakfast was omitted in error by the Consultant. Whilst we sincerely apologise for this, we have several accommodation options which include breakfast.This had subsequently been addressed by additional training for the Consultant in question.
Thank you for your feedback and we do hope you enjoyed your time on Kangaroo Island.
Kind regards,
Darren Cutler
Sales Centre Team Leader
Fecha de compra: 28/05/2017
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Cliente de confianza
9 years ago
The bus driver on kangaroo island was so nice and funny. Lunch was great, too. Thank you very much for this incredible adventure. Everyone was so nice.
Fecha de compra: 03/06/2017
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TC
Trusted Customer
9 years ago
Lo que Trusted Customer dijo sobre SeaLink Kangaroo Island:
We loved Kangaroo Island however we were very disappointed joining a tour on day two rather than on day one. This lead to a disjointed experience, wasted time going to the airport for no pick up and...
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Fecha de compra: 31/05/2017
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Trusted Customer
9 years ago
Lo que Trusted Customer dijo sobre SeaLink Kangaroo Island:
good focus on seeing wildlife in the natural habitat
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Fecha de compra: 26/05/2017
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Trusted Customer
Adelaide
9 years ago
Lo que Trusted Customer dijo sobre SeaLink Kangaroo Island:
Very professional and over friendly staff. Loved the experience
Fecha de compra: 26/05/2017
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Trusted Customer
9 years ago
Lo que Trusted Customer dijo sobre SeaLink Kangaroo Island:
it was a good experince
Fecha de compra: 15/05/2017
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Trusted Customer
Hong Kong
9 years ago
Lo que Trusted Customer dijo sobre SeaLink Kangaroo Island:
1. Suggest you do not change our itinerary without asking us
2. Do not dump people (us) at eucalyptus farm to wait for arrival od coach: we were there the whole morning: it was a waste of time.
3....
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SeaLink Kangaroo Island
9 years ago
Hi Peter,
Thank you for your feedback regarding your 2 day Best of Kangaroo Island tour with SeaLink. We are sorry to read that the tour did not meet your expectations. In order to allow our customers to choose from a range of accommodation options on KI, we do provide a pick-up service from some locations (including Kingscote) to meet with the tour coach, which starts the day at Penneshaw. We will investigate why you were transferred so early on the 2nd day and we apologise for any inconvenience caused by this.
We have begun to investigate why your Airport transport missed you at the Airport. From reports, the plane arrived early and the driver was not quite at the Airport. We use a sub-contractor for this service and we have raised this issue with them to put in measures to ensure this doesn’t happen again.
Thanks and kind regards,
Dean Bagley
Product Development Manager
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Feedback
SeaLink Kangaroo Island
9 years ago
Thank you for your feedback regarding your 2 day Best of Kangaroo Island tour with SeaLink. We are sorry to read that the tour did not meet your expectations. In order to allow our customers to choose from a range of accommodation options on KI, we do provide a pick-up service from some locations (including Kingscote) to meet with the tour coach, which starts the day at Penneshaw. We will investigate why you were transferred so early on the 2nd day and we apologise for any inconvenience caused by this.
We have begun to investigate why your Airport transport missed you at the Airport. From reports, the plane arrived early and the driver was not quite at the Airport. We use a sub-contractor for this service and we have raised this issue with them to put in measures to ensure this doesn’t happen again.
Thanks and kind regards,
Dean Bagley
Product Development Manager
Fecha de compra: 19/05/2017
1
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TC
Trusted Customer
9 years ago
Lo que Trusted Customer dijo sobre SeaLink Kangaroo Island:
Pick up and Drop off schedule was on time. The tour guide (geoff) did a marvellous job- knowledge of the places visited and background information.
We were very disappointed with our accommodation...
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
