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Reseñas de Ruby Group

Offering one of the UK's largest stock of cladding, timber and decking we are bound to be able to help with your next project.

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valoraciones en el último año

Ruby Group ya no es cliente activo de Feefo
Mostrando 3,310 reseñas
MD
Malcolm Donaldson
1 year ago
Fecha de compra: 26/02/2024

Satisfecho con la entrega

Lo que Malcolm Donaldson dijo sobre Ruby Group:
Delivered expediently
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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gate Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support
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Patricia Hagen
1 year ago
Fecha de compra: 26/02/2024

Satisfecho con la entrega

Medios cargados
Lo que Patricia Hagen dijo sobre Ruby Group:
Wood arrived good condition great value for.money.
Good communication. Nice price and helpful staff . Personally living in Scotland they come here when haveb a load something to consider if need Wood quickly but if don't mind waiting it's great
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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your cladding - it looks great! Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support
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MS
Martin Symonds
1 year ago
Fecha de compra: 26/02/2024

Satisfecho con la entrega

Lo que Martin Symonds dijo sobre Ruby Group:
Quick and easy.
They were fast, efficient and completely hassle free. They couldn't have been any better.
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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your timber. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support
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KC
Kris Cook
1 year ago
Fecha de compra: 06/02/2024

Satisfecho con la entrega

Lo que Kris Cook dijo sobre Ruby Group:
Needed a gate that was oversized and found these guys. Totally impressed with the quality and speed of delivery of the item and the client was very happy thank you.
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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gate. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support
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Cliente de confianza
1 year ago
Fecha de compra: 21/02/2024

Satisfecho con la entrega

Excellent servive, delivered on time, good communication.
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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gate. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support
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Cliente de confianza
1 year ago
Fecha de compra: 19/02/2024

Satisfecho con la entrega

Good product, rubbish delivery
The product is good. The delivery was thrown onto our drive, no-one rang the bell and the photo of proof wasn't our property!
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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your review. Your feedback means a lot to us. I am so sorry that the driver did not ring the doorbell or try to contact you, this is our policy that all drivers should do this. I have passed this onto the Logistics Manager to ensure this does not happen in the future. Please forgive this mistake and do let us know if there is anything else we can do for you! Many thanks again Genei
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AP
Adrian Palmer
South Norfolk
1 year ago
Fecha de compra: 25/10/2022

Satisfecho con la entrega

Lo que Adrian Palmer dijo sobre Ruby Group:
Excellent customer service and quick delivery
Very good service- quick delivery of quality fence rails.
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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your fence rails Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support
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Cliente de confianza
1 year ago
Fecha de compra: 28/10/2022

Satisfecho con la entrega

High quality, great price
Great product that exceeded my expectation because the price was brilliantly competitive
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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. We hope you enjoy your gate. Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support
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PD
Philip Dean
Brandesburton
1 year ago
Fecha de compra: 17/10/2022

Satisfecho con la entrega

Medios cargados
Lo que Philip Dean dijo sobre Ruby Group:
Garden room restoration.
Never having done a full re-clad before I was not sure what to order in terms of the most cost effective lengths for the project. Sent a drawing to them and they were able to put together the best...

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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you so much for your kind words and for taking the time to give us feedback. It really means a lot to us here at Ruby UK. The Photos look great! Please let us know if there is anything else we can help you with. Many thanks again Genei Customer Support
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PB
Phillip Barlow
1 year ago
Fecha de compra: 21/02/2024

Insatisfecho con la entrega

Lo que Phillip Barlow dijo sobre Ruby Group:
SHOCKING customer service
Poor customer service. Told gates were due to delivered, I had to contact them when they weren’t and it because the transport had broke down, which seems to be a regular occurrence after reading...

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Adam Fiddy
Ruby Group
1 year ago
Hello there, Thank you for taking the time to write us a review. I am sorry you feel you could only give us one star, it is our ambition that we provide a 5 star service to all our customers. I am sorry that this did not appear to happen on this occasion. I have looked into this for you and can see that you were sent a notification that the driver had broken down, which is always unfortunate when this happens, we were told that the driver might be able to complete their route depending on how quickly the repairs could be done. We then informed you that when the driver advised us that they could not complete the route, your delivery would be with you Monday Morning instead. I am so sorry for this unfortunate delay, this was not within our control but we are terribly sorry for the inconvenience this may have caused you. Many thanks and sorry again Genei Customer Services
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Acerca de Ruby Group
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.
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Burdon Lane, Highampton, Beaworthy, Devon, EX21 5LX, United Kingdom
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Acerca de Ruby Group
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.