Generally very good service. Had to make a call due to motorway closure which was handled very well and info passed to our tour guide
Riviera Travel
Riviera Travel
10 days ago
Thank you for sharing your feedback.
We are pleased to hear that you found our service to be generally very good and that the necessary arrangements were handled efficiently, ensuring your tour guide was kept informed. We appreciate you taking the time to let us know.
Reseñas de productos
Riviera Travel
Riviera Travel
10 days ago
Thank you for your review.
We are delighted to hear that you enjoyed your holiday and found it to be well-organised. It's wonderful that you had an amazing experience on the Bernina Express. We appreciate your feedback regarding the itinerary and the hotel. We're glad you were happy with your upgraded room. We also note your kind words about Matt, our tour guide, and are pleased he was so knowledgeable and helpful.
Very good as expected; we've been on European river cruises with Riviera which are always very well run.
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear that your experience was very good and met your expectations. We're delighted you found the cruise to be well run, and we appreciate you sharing your positive feedback.
Reseñas de productos
Riviera Travel
Riviera Travel
10 days ago
We are so pleased to hear that you had a thoroughly enjoyable holiday and that Bernie was such a brilliant tour manager. It's wonderful to know he was one of the best you've ever had.
We are absolutely delighted to hear that you had such a positive experience with our service. Thank you for taking the time to share your feedback with us.
Reseñas de productos
Medios cargados
Ver todos los medios (4)
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear you had such a fabulous experience in Norway and that our itinerary provided a great introduction to the southern cities and landscapes. We're so pleased you enjoyed the variety of travel experiences, from coach and train to boat, and that the balance of organised activities and free time allowed you to explore in greater depth.
We are delighted to hear that everything went smoothly for you. Thank you for sharing your positive experience.
Reseñas de productos
Riviera Travel
Riviera Travel
10 days ago
Thank you for taking the time to share your feedback on your recent holiday.
We are delighted to hear that you really enjoyed your trip overall. We appreciate you sharing your thoughts regarding the tour manager's delivery and the hotel experiences, and we hope that future journeys with us will be even more enjoyable.
Can’t fault any part from time of booking right up to getting on the plane home well looked after throughout
Riviera Travel
Riviera Travel
10 days ago
Thank you for your wonderful feedback! We are so pleased to hear that you had a seamless experience with us from the moment you booked until your return home, and that you felt well looked after throughout your journey.
Reseñas de productos
Medios cargados
Ver todos los medios (8)
Riviera Travel
Riviera Travel
10 days ago
We are so pleased to hear that you had such a wonderful experience on our Helsinki, Tallinn and Riga tour. It's fantastic to know that the organisation, hotels, tour manager, and local guides all contributed to a fabulous holiday filled with history and architecture. We are also delighted that you enjoyed trying new foods!
Excellent. All the staff were really friendly and went out of their way to be helpful,
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear that you had such an excellent experience with us and that our team went out of their way to be helpful. We truly appreciate you sharing your feedback
Reseñas de productos
Medios cargados
Ver todos los medios (1)
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear that you felt so well looked after, and that the food and service on board, as well as the knowledgeable guides, contributed to such an interesting experience.
Poor quality hotel way below average not normal riveria standard
Riviera Travel
Riviera Travel
10 days ago
Thank you for taking the time to share your feedback. We are very sorry to hear that you felt the hotel in Como was below the standard you expected from Riviera Travel.
We would like the opportunity to investigate your concerns further. Please contact our Guest Relations team directly, providing any additional details about your experience, and they will be happy to review the matter and respond accordingly.
We value your feedback, as it helps us monitor and maintain the high standards our guests expect, and we appreciate you bringing this to our attention
Reseñas de productos
Riviera Travel
Riviera Travel
10 days ago
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the Lake Como, St Moritz & Bernina Express tour overall.
We are, however, sorry to learn that you were disappointed with the hotel and that you felt it fell below the standards you would normally expect from Riviera Travel. We would like the opportunity to look into your concerns further. If you could please contact our Guest Relations team with some additional details, they will be happy to review the matter and address your feedback directly.
Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you on another Riviera holiday in the future.
We are so pleased to hear that you found our service to be reliable. It is always our aim to provide a consistent and dependable experience for our customers.
Reseñas de productos
Medios cargados
Ver todos los medios (4)
Riviera Travel
Riviera Travel
10 days ago
We are delighted to hear that you enjoyed our tour of Spain's Basque Country, La Rioja & Burgos, and found the organisation and accommodation to be of a high standard across the three cities. We appreciate you taking the time to share your positive experience with us.
We are delighted to hear that you found our service to be comprehensive and caring. Your feedback is greatly appreciated.
Reseñas de productos
Riviera Travel
Riviera Travel
10 days ago
Thank you for your wonderful feedback. We are delighted to hear you had a super holiday and enjoyed the lovely places, your hotel, and your guide. It's great to know you had such a positive experience.
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience with Riviera Travel.
Reseñas de productos
Riviera Travel
Riviera Travel
10 days ago
Thank you for taking the time to share your feedback on your recent Italian Adventure aboard the Star Clipper. We are pleased to hear that you found the trip to be excellent overall and appreciate you highlighting the quality of the food on board. We note your comments regarding the accommodation and its location in Rome, and we thank you for sharing your thoughts.
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
