Reseñas de Regent Sounds

Hi ,

I'm sorry to hear you have mixed feelings about our store and that you feel you have been patronised, it is never our intention to do so. All our staff here are very knowledgeable when it comes to the products we stock and have years of customer service experience to go along with it.

The reason for the discrepancy on the price is because the guitar was added to the sale, clearly after you had visited the store. We are extremely competitive with our pricing and do not have different prices in store to online. The music retail market works on very small margins with constant price slashing which makes it very difficult for small independent businesses like ours, especially in central London to stay competitive. Yet, we are never priced higher than the cheapest online prices and if we are due to the constant changing then we offer a price match guarantee, as stated on our website.

The note that was left on the guitar which stated we have tunes the guitar "DOWN" for shipping was done so you would not take the guitar out of the case and think we hadn't even bothered tuning it and was in no way meant to be patronising. It was simply done as an explanation as to why it was not in tune. We do this so there is less tension on the neck during transit.

I hope we will see you in store again as I would hate to think we had lost your business over a few misunderstandings. You do have 3 years of free set ups and servicing with the guitar so please do bring it in to make use of that. As you can see from the set up on the guitar we have a very good tech here.

Kind Regards

Dominic