Tried to Cancel Vacation 4 days after booking vacation, charged huge fee.
I booked the holiday on September 26, 2025. My wife sustained a life altering accident on September 28, 2025. I contacted Red Tag on September 30, 2025 and explained the situation and asked to...
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Customer Service
Redtag.ca
11 months ago
Thank you for taking the time to provide a review. We are sorry to hear of the event surrounding your reason to cancel. Please note, any cancellation or changes are at the sole discretion of the tour operator and are subject to their cancellation and/ or change policies, along with any fees, if applicable. The cancellation penalties were provided in the Terms & Conditions prior to confirming the booking online. We see that you did not purchase cancellation insurance through our agency therefore, we suggest you contact your travel insurance provider to inquire about your coverage. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824
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MP
MRS ORESTA PARANYCH
Verificada por Feefo
11 months ago
Lo que MRS ORESTA PARANYCH dijo sobre Redtag.ca:
Great experience
I used this company a first time. I was uncomfortable using websites and book vacations myself, so I called in. Agent was knowable, helpful, patient, tentative. She answered all questions I asked.
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Cliente de confianza
Verificada por Feefo
11 months ago
Good service. Thanks.
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Cliente de confianza
Verificada por Feefo
11 months ago
Excellent service and great price
Great customer service. Agent call me back on time and made my reservation and checked my options for Airport transportation
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MK
MR IAN WILLIAM ARTHUR KERMACK
Verificada por Feefo
CAN
11 months ago
Lo que MR IAN WILLIAM ARTHUR KERMACK dijo sobre Redtag.ca:
The personal service I received, in an online chat was excellent, very helpful.
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Cliente de confianza
Verificada por Feefo
11 months ago
Melia Sol all-inclusive Cayo Coco Cuba
Quick, easy and reasonably priced
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Cliente de confianza
Verificada por Feefo
11 months ago
Thank you RedTag!
Verne our agent has been so helpful on numerous occasions! I can't imagine booking through anyone else!
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MK
MR SHAHRYAR SALEKI-KESHAVARZ
Verificada por Feefo
11 months ago
Customer Service
Redtag.ca
11 months ago
Thank you for providing a review. We are committed to providing outstanding service in all areas of our operation. Our records show your reservation was booked with one of our agents. If there is anything we could have done better to receive a 5* rating please let us know at customerservice@redlabelvacations.com. Thank you again as we appreciate you taking the time to share your feedback.
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
