Extremely hard work getting any replies to my emails and I’m still awaiting news about a refund
Red Candy
Red Candy
1 year ago
We are deeply sorry for the extremely difficult experience you've had getting replies to your emails and the continued delay in your refund. This is unacceptable, and we understand your frustration. To prioritize your case and resolve this immediately, please reply to this message with your order number and the dates of your previous emails. We will investigate the communication breakdown and ensure your refund is processed as quickly as possible. We are committed to correcting this situation.
Was kept informed of order progress. Unfortunately the item was not in stock and I had to wait a few weeks. Was informed when it had been dispatched. Arrived in good condition so no complaints
Reseñas de productos
Fecha de compra: 30/07/2024
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Jesus Hernández
Verificada por Feefo
1 year ago
Lo que Jesus Hernández dijo sobre Red Candy:
Longer waiting time than the one at their website, and no communication about it.
The item was on a pre-order, after a few weeks I spotted it was in stock on their website so contacted customer services. They were very helpful and my click arrived a few days later
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
