¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de Planet Cruise

Mostrando 13,411 reseñas

Cliente de confianza

Verificada por Feefo

1 month ago

Knowledgable

Very helpful and knowledgeable Contact. Lots of help with cabin booking

Cliente de confianza

Verificada por Feefo

2 months ago

WOULD NOT recommend - booking and finance staff need better training

`I booked my cruise over the phone and all was well until payment. Agent said there was a problem with card payment so she did it again and couldn't get it to work. She went away and called me back...

Shanaz

Planet Cruise

1 month ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about the stress and frustration caused by this payment issue. We completely understand how concerning it is to see a duplicate charge on your card, especially for such a significant amount, and we are very sorry for the inconvenience and delay you experienced while this was resolved. Your feedback regarding the communication from our booking agent and the delays within our finance department has been passed directly to our management team to ensure better training and clearer processes are put in place. We are glad to hear that our agent from the Customer Relations Team was able to assist you effectively once the issue was logged. We deeply value your long-standing loyalty, and apologise that you felt let down during this process. Should you need anything further for your booking, please do not hesitate to contact us. Kind regards Customer Experience Team

Cliente de confianza

1 month ago

thanks for the reply and for your comments saying that you will pass my concerns about over the phone booking agents and finance department needing more training

Cliente de confianza

Verificada por Feefo

1 month ago

Stress free booking

Excellent. Straightforward process.

Michael Ioannou

Verificada por Feefo

1 month ago

Ian Matthews

Verificada por Feefo

2 months ago

Lo que Ian Matthews dijo sobre Planet Cruise:

Very helpful explained each stage.

Lynne Fowkes

Verificada por Feefo

4 months ago

Lo que Lynne Fowkes dijo sobre Planet Cruise:

Easy

Cliente de confianza

Verificada por Feefo

5 months ago

Cliente de confianza

Verificada por Feefo

5 months ago

We have used Planet Cruise for a number of years now, and never had any pr

Website is easy to use

Cliente de confianza

Verificada por Feefo

5 months ago

Baltic Cruising here we come

Our sales agent was called Deborah and she was very helpful, we had to make some adjustments to the itinerary as the flights didn’t suit, so we went without the flights but the hotel and transfers we...

Cliente de confianza

Verificada por Feefo

5 months ago

Booked my dream cruise on QM2

Very easy to contact a cruise adviser who understood my requirements. professional service and friendly advice . A Good deal available and I booked my dream cruise on QM2 on the spot ,hassle free and...

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