email service was great. however, i would have preferred a live chat or a phone conversation. Also, I am trying to register to donate through the giving back program, but the link is saying that it...
Better communication regarding the expected delivery time would be appreciated next time. Yes It took longer during COVID, however I wasn't updated well by the courier or Company. Additionally I...
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Reseñas de productos
Fecha de compra: 30/05/2020
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Cliente de confianza
6 years ago
Delivery time was quick within 5 days(South Africa)
Very happy with the product as well. Overall a great online shopping experience.
Excellent service, even if watches I had my eye on were out of stock, the minute they got them, I ordered them and the next day I could wear them! It was amazing! They also look really great, even...
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Reseñas de productos
Fecha de compra: 11/06/2020
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TC
Trusted Customer
6 years ago
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Lo que Trusted Customer dijo sobre Nordgreen:
Lovely product delivered quickly. Also love the tote bag that came with it
The watch strap is very very short, and while the watch itself is beautiful, I bought it as a gift and it can’t be worn because it’s too small. It would be helpful to make the strap length known on...
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Karolina
Nordgreen
6 years ago
Hello, Thank you so much for your feedback. We really appreciate your review! We work every day to create as much happiness as possible and we are extremely sad when it does not happen!
To be honest, we are aware of the ‘short’ strap issue, thus in these cases, we always offer to either exchange the watch for a bigger size as its leather straps are accordingly longer, or we offer a bigger strap, whether it's the mesh or nylon version, which are longer than the regular leather straps; Alternatively, as mentioned, we been aware of such ‘error’ from our side, thus now we also offer XL version of the leather strap – yes have it! This is, of course, is covered by Nordgreen. If only you would have contacted us, all of this experience would been different :)
Please do not hesitate to reach out to us if one of the alternatives suits your preference. We will be more than happy to take that extra effort to make your experience rather great than only worth 2 stars. Otherwise, we will definitely take this feedback strongly into consideration and see how we could improve in the future. Thank you for taking the time to update us. Feedback from customers is deeply valued.Have a lovely day and take care!
Best wishes,
The Nordgreen Team
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
