Thank you for taking the time to provide your feedback. We're sorry for the miscommunication and understand how frustrating this experience would have been. This is not the standard of service we strive to provide for our customers.
We have investigated the matter and provided feedback to the relevant team member to help ensure better customer outcomes in the future.
I understand that a member of our Sales Care team contacted you yesterday and confirmed that your cover is in place. We appreciate the opportunity to clarify the situation and resolve your concerns.
If there is anything further we can assist you with, please don't hesitate to reach out. Thank you again for your feedback, as it helps us continue to improve our service.
Kind regards,
Stephen
NobleOak - Operations Manager
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Cliente de confianza
Verificada por Feefo
1 month ago
Life insurance
Great service and sorted in a few days
0
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MS
Mariska Setionago
Verificada por Feefo
1 month ago
Lo que Mariska Setionago dijo sobre NobleOak Life Limited:
Great service
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Cliente de confianza
Verificada por Feefo
1 month ago
Good communication
Aaron was nice to talked through and able to explain and respond to my inquiries in the soonest possible time. Will recommend highly to my family and friends.
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PU
Primali Udawatta
Verificada por Feefo
AUS
1 month ago
Lo que Primali Udawatta dijo sobre NobleOak Life Limited:
Professional
Professional and courteous staff… easy to talk and explained everything I need
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MG
Michael Gainer
Verificada por Feefo
AUS
1 month ago
Lo que Michael Gainer dijo sobre NobleOak Life Limited:
Good experience
Good customer service and gave a good quote. Easy to get approval after a few questions.
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Cliente de confianza
Verificada por Feefo
1 month ago
Exceptional service.
Great service and very friendly. Customer service willing to go the extra mile.
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RL
Regina Lemaiyan
Verificada por Feefo
AUS
1 month ago
Lo que Regina Lemaiyan dijo sobre NobleOak Life Limited:
Effective the agent was resourceful,thus able to answer the questions that
Effective and efficient on boarding. I would definitely recommend it. Premiums are lower as compared to the previous l had.
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TW
Toby Willson
Verificada por Feefo
AUS
1 month ago
Lo que Toby Willson dijo sobre NobleOak Life Limited:
Lovely and easy to deal with.
0
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AK
Anju Kumar
Verificada por Feefo
1 month ago
Lo que Anju Kumar dijo sobre NobleOak Life Limited:
Chris was very detailed in explaining the policy and very professional
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
