Competitive price and good standard cover. Website was easy to navigate making the purchase easy. Unable to comment on the actual claims process and experience.
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HN
Hugh Neal
Verificada por Feefo
Erith
3 years ago
Lo que Hugh Neal dijo sobre Cycler:
Second to none.
The customer service at NexGen Insurance is second to none. I had some problems getting my insurance policy payment authorised by my bank. Karen at NexGen phoned me and we resolved the problem within...
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TG
Tracy Goodall
Verificada por Feefo
3 years ago
Lo que Tracy Goodall dijo sobre Cycler:
honest and straightforward
very competitive price and easy online system
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Cliente de confianza
Verificada por Feefo
3 years ago
Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
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Cliente de confianza
Verificada por Feefo
3 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
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Cliente de confianza
Verificada por Feefo
3 years ago
Just started
So far, so good. Easy to set up and reasonable price.
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Cliente de confianza
Verificada por Feefo
3 years ago
Excellent insurance for your bike
Excellent price and product.
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AD
Andy D
Verificada por Feefo
3 years ago
Lo que Andy D dijo sobre Cycler:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
3 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
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IG
Ivor G
Verificada por Feefo
Lincoln
3 years ago
Medios cargados
Ver todos los medios (1)
Lo que Ivor G dijo sobre Cycler:
Simple and Competitive
Simplicity in obtaining quote and competitiveness compared to others together with user friendly web site.
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Cliente de confianza
Verificada por Feefo
3 years ago
Comprehensive insurance
I thought the insurance they offer is comprehensive without charging a big excess. It was easy to purchase. I have just bought the insurance but haven’t needed to use it yet.
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Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
