Reseñas de M&Co

I am very sorry for the frustration and confusion you’ve experienced regarding our return policy and for the lack of response to your help form. This is certainly not the level of service we aim to provide. To clarify the points you raised: Return Window: Our policy allows 28 days from the date of delivery to return your order. If you saw a different date online, I apologise for the confusion—the 28-day window is the definitive timeframe. Return Costs: While you mentioned a £5 restocking fee, our standard return charge is actually £1.99, as outlined in our terms and conditions. This amount is used to cover the processing and logistics of the return through our portal.

We’re sorry to hear that you found the cost of returns high. Your feedback is important, and we’ll share it with our team as we look for ways to make the returns process more convenient and fair for our customers. Kind regards,