Did not receive an order confirmation or tracking details, but I did receive my order timely.
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Cliente de confianza
Verificada por Feefo
5 months ago
Poor fit
OK
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Cliente de confianza
Verificada por Feefo
5 months ago
No way to return or exchange
See review of pants. Pants to big- but LTS sent NO order info with item and never emailed any order info to me. I gor the PayPal emails saying I had placed a transaction with "Ecommerce LTD" but no...
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Ida
Long Tall Sally
5 months ago
We’re sorry for the confusion with your order and the lack of order details. We understand how frustrating this must be, especially when trying to return or exchange an item.
Please contact our customer service team with your PayPal transaction details, and we’ll help you arrange a return or exchange as quickly as possible.
Kind regards,
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Cliente de confianza
Verificada por Feefo
6 months ago
Dressing gown
Good customer service
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Cliente de confianza
Verificada por Feefo
6 months ago
Never again
Shipping ok but returns are expensive as hell
Ida
Long Tall Sally
5 months ago
Thank you for your feedback. We’re glad to hear shipping met your expectations, but we’re sorry you were unhappy with the return costs.
We understand this can be frustrating and appreciate you sharing your experience.
Kind regards,
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JR
Judy Ryan
Verificada por Feefo
GBR
6 months ago
Lo que Judy Ryan dijo sobre Long Tall Sally:
The AI was pretty useless but once I got onto a real human, they were extremely helpful and sorted the change of address issue out for me
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Cliente de confianza
Verificada por Feefo
6 months ago
Love these trousers
great. arrived within 24hours. sizes easy to understand.
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Cliente de confianza
Verificada por Feefo
6 months ago
Cheap clothes
Chared $22 dollars to return an item.
Ida
Long Tall Sally
5 months ago
Thank you for your feedback. We’re sorry to hear you were unhappy with the return cost. As returns are sent back to the UK, a fee may apply depending on the location and return method used.
We appreciate you sharing your experience.
Kind regards,
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DA
Denis Auclair
Verificada por Feefo
CAN
6 months ago
Lo que Denis Auclair dijo sobre Long Tall Sally:
Please improve overall quality. We tall women have very little alternatives
Goods shipped rapidly. Exchanges/returns are impossible re. LTS process.
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AS
Anne Nina Sterringa
Verificada por Feefo
6 months ago
Lo que Anne Nina Sterringa dijo sobre Long Tall Sally:
It works, you order, they deliver. And in previous returns the process was always smooth ..
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.