Reseñas de Long Tall Sally

We’re really sorry to hear this has happened to you — especially twice. We completely understand how frustrating it must be to receive the wrong leg length, particularly when you were expecting a consistent fit. This is not the standard we aim to provide, and it’s disappointing to hear that this issue has been repeated across different items. We’d really like to investigate what went wrong and make this right for you. Thank you for bringing this to our attention — your feedback is important and helps us improve.

Subject: Update regarding your order from March 16 I am so sorry for the frustration this delay has caused. I can certainly understand your disappointment—when you’ve already paid for an item and received a confirmation, the last thing you expect is two weeks of silence. That is not the experience we want for you. I have looked into your shipment and have an update. Our records show that your package is currently **In Transit - In Country** as of **07:50 AM on Wednesday, April 1**. While it is a relief to see the package moving through the final stages of the delivery network, I realize it has still taken much longer than expected to reach this point. Now that it is in the country, you should see a delivery attempt very shortly. To ensure this gets across the finish line, I will continue to monitor this tracking manually. If you do not see a delivery or a more specific "Out for Delivery" update by the end of the week, please let me know immediately so I can escalate this with the carrier or provide you with a full refund. Thank you for your incredible patience. We are doing everything we can to get this to your door.

I completely understand your frustration regarding both the delivery time and the return costs. It is certainly disappointing when a package takes a long time to arrive, only to find that returning it involves additional fees. Regarding the delivery, I have checked the tracking, and the good news is that your package is currently **In Transit - In Country** as of **07:50 AM on April 1**. We can see that it is now in the final stages of the journey and is **due to arrive any day now**. If you still decide you would like to return the items once they arrive, please note that we have moved to a paperless system. You can register your return and view your options through our online portal: https://returns.esw.com/longtallsally/en-IE **Important details regarding returns:** As per our terms and conditions, return shipping costs are advised at the portal. These costs can differ depending on your country and the specific return service you select. Because we have gone paperless, no return slip was included in your parcel. The portal will provide all the digital documentation you need. We sincerely apologize for the length of time this has taken. Your feedback regarding the transit delay is being shared with our logistics team to help us improve. If your order does not arrive within the next 48 hours, or if you have trouble with the returns link, please let me know so I can investigate further.