Standard service. But I never received an order confirmation email.
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Cliente de confianza
Verificada por Feefo
5 months ago
X
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Cliente de confianza
Verificada por Feefo
5 months ago
Poor quality
Ok
Izzy
Long Tall Sally
5 months ago
We’re sorry to hear you were disappointed with the quality of the item. This isn’t the standard we aim to provide, and we appreciate you bringing it to our attention. Your comments will be shared with our team so we can continue to improve.
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KH
Karen Hale
Verificada por Feefo
USA
5 months ago
Lo que Karen Hale dijo sobre Long Tall Sally:
Shipping unreliable
Package didn’t arrive when promised
Izzy
Long Tall Sally
5 months ago
Thank you for your feedback—we’re sorry to hear your order didn’t arrive when expected.
We understand how frustrating unreliable shipping can be, especially when a delivery date is promised. This isn’t the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your comments will be shared with our delivery partners and internal teams so we can work on improving reliability.
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EL
Ellie
Verificada por Feefo
GBR
5 months ago
Lo que Ellie dijo sobre Long Tall Sally:
Beautiful jacket but only if you have a long torso and mr tickle arms!
Delivery itself was good. Despatched and received as expected. Option to use an in post locker really useful.
However returns process, although easy to request return, the fee to return was a bit...
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FP
Freda Pashley
Verificada por Feefo
GBR
5 months ago
Lo que Freda Pashley dijo sobre Long Tall Sally:
Great light summer mac
The only complaint I have is when you return something it takes ages up to 3-4 plus weeks to get a refund , quick to take your money, very slow to get a refund.
Izzy
Long Tall Sally
4 months ago
We’re very sorry, that the refund process has been slower than expected. We understand how frustrating it can be to wait for a refund, and we appreciate you bringing this to our attention.
Your comments will help us improve our returns and refund process.
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RF
Rachael Francis
Verificada por Feefo
5 months ago
Lo que Rachael Francis dijo sobre Long Tall Sally:
Very happy with final choice
Arrived quickly and returns were dealt with promptly too
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Cliente de confianza
Verificada por Feefo
5 months ago
Takes a long time to receive your order.
Izzy
Long Tall Sally
5 months ago
Thank you for your feedback. We’re sorry to hear that your order took longer than expected. We’re actively working to improve our service times and appreciate your patience. We hope to provide you with a much better experience next time
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Cliente de confianza
Verificada por Feefo
5 months ago
Sizing varies
When I eventually found the correct telephone number the person was very helpful.
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.